Third Generation
Two months ago I bought a new phone (the Motorola A920, this time on the Three network. At the time I promised to write a review of it once I’d had it for a while. So here we go.
In general, I’ve been very pleased with both the phone and the network. Yeah, the little franchise shops are utterly shit, and their customer services department lives in India, but the phone service itself has been pretty spot on. When you’re in an area with no 3G service, the phone degrades to the O2 network, so you can still make calls, send email, write/receive text messages, and all the normal gubbins. But it’s when it’s in a 3G-covered area that the phone – unsurprisingly – comes into it’s own.
I’ll freely admit, I probably haven’t even used half the 3G facilities on any form of regular basis. The phone itself has GPS, and you can use this to locate where you are, and then tell you the nearest pubs, restaurants, taxi companies, cinemas, even cash machines – and a whole host of other services. And as time goes on, there’ll be more and more things being added. It’s surprisingly useful, particularly when (as I have been a couple of times since getting the phone) you’re in a place with no idea of local numbers etc.
The downloadable film-clips and music videos aren’t of that much interest to me so far – but I’ve checked weather reports and local/national news a couple of times, and I have to say that the quality is hugely impressive. (On an utterly geeky side, the future for this phone will also include being able to connect up to my TiVo, grab a film or recorded programme from there, store it on the phone and watch it while travelling.) The screen on the phone is big enough that it’s not a struggle to watch, and it’s another useful function.
For me and my uses, the feature of 3G that was of most interest to me was the ability to email and get web-access through the phone. And the email’s good – it’s been very handy a couple of times for sending messages to people without needing to break out the laptop and all the extra gubbins. The web access is – for now – not that good. Three has basically ring-fenced a small area, and that’s the only place you can play. They’ll be opening it up, but initially I think they’ve been trying to get people to use their own content rather than going anywhere else.
It’s not all been perfect – there have been irritations along the way. The connecting between phone and PC was an utter cunt, until I realised I needed to connect the power lead into the data-cable itself, rather than into the charger. That’s something that’s not detailed anywhere, and is a matter of trial and error. Once it was sorted though, the two have happily communicated and backed each other up. One thing I’d wanted in the new phone – and had been told this one had – was Bluetooth. It doesn’t – although allegedly it’ll be available in early 2004, with a firmware fix. I’m not holding my breath.
On occasion, the phone crashes too – and there’s no visible rhyme or reason to it. It’s frustrating, and it’s down to the phone rather than the user – the two other people I know with the same phone have similar problems. However, for a network that’s been in existence for less than a year, I can forgive most of these small problems.
In conclusion, I’d probably give Three about 7.5 out of 10 so far. The stuff they’ve got is pretty impressive – but it needs to be opened up for real-world access. Customer Services are good, if slow – however you look at it, there’s a language barrier when it comes to changing your billing address, for example. The Three shops themselves are – well, in general, shit. But there are some that are helpful, and some even have – gasp! – tills. The phones and battery lives are already improving, and will continue to do so.
Would I give a Three phone as a present this Festering Season? No – probably not. Next year, however – well, we’ll see.