10
Feb '05

Reading Arts

   Posted by: lyle   in Customer Services

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In direct juxtaposition to the tossers at B&Q, I’m utterly impressed with the service from Reading Arts’ ticket booking.

On Tuesday I ordered two tickets to see Derren Brown‘s new show at Reading Hexagon. Their website was a bit shonky and wouldn’t accept Switch Maestro cards, so I called up the box-office instead. No problem, and yes, the website’s a bit old, but we’re working on a new version that should be live in a couple of months – no idea why it won’t accept switch, but the new one will. Fair enough – at least the booking staff know there are some problems, and they’ve got the information to hand to keep the customer happy and informed.

The tickets arrived in the post yesterday. Probably 12-18 hours after I’d ordered them. OK, they’d only got to be sent from Reading to Bracknell, but that’s not overly relevant. It was a nice efficient process, and yes, I’m impressed.

This entry was posted on Thursday, February 10th, 2005 at 11:12 and is filed under Customer Services. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

8 comments so far

Andy
 1 

I also had that experience today Lyle, got served at McDonalds in less than 5 mins, now thats what ya call a pleasant surprise, wouldn’t quite call it good service tho.

February 10th, 2005 at 17:35
adhoc
 2 

Spooky . . . be it by mysterious supernatural power, jedi mind-trick or sheer coincidence, I also have tickets for Derren Brown in Reading. It’s a surpise for Pix. Guess it’s one way to find out if she’s reading . .
Which area are you in?

February 11th, 2005 at 13:20
Lyle
 3 

Up at the front(ish) of the balcony. I figured we really didn’t want to be pulled out of the audience.

Oh, and yes, she does read it…

February 11th, 2005 at 13:30
adhoc
 4 

Spooky . . . be it by mysterious supernatural forces, jedi mind-trick or just sheer coincidece, I also have tickets for Derren Brown at the Hexagon. I bought them this morning. They’re a surprise for Pix, so we may just find out if she’s reading . . .

February 11th, 2005 at 13:40
adhoc
 5 

Deja vu.

A clear demonstration that time is not linear.

Either that I thought this pile of shit PC crashed as I posted the comment before. Did I check? Did I ‘eck . . .

February 11th, 2005 at 13:44
adhoc
 6 

Oh yes – forgot to say we’re in the tiered bit of the stalls. Work to do now . . .

February 11th, 2005 at 13:46
Lyle
 7 

Ah, OK, we’ll be gobbing on you from the balcony then… *grin*

February 11th, 2005 at 15:41
pixeldiva
 8 

Of course, this would have worked a lot better (and I’d have gone less mental trying to figure out what the hell he was on about in text messages all afternoon) if I hadn’t read this post before all the comments went on it, thus removing it from my mental list of places to check.

February 12th, 2005 at 11:58

One Trackback/Ping

  1. pixeldiva    May 09 2005 / 9am:

    Inevitable

    A couple of months ago, Adrian drove me mad for an entire afternoon, being cryptic about a surprise he’d arranged. Despite my stating several times (i.e., every time Derren was on the TV) that Derren Brown freaked me out and…

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