Archive for April 12th, 2005

12
Apr '05

Front Page News. Not.

   Posted by: lyle    in News, Thoughts

Hardly a headline, is it? “Politician caught lying“. Nope, doesn’t really do much for me either, particularly on the “shock” stakes.

It does seem like a particularly silly thing to do and lie about though. Even by political “standards”. (Now there’s two words you rarely see together)

12
Apr '05

Time Warp

   Posted by: lyle    in Music

Tonight’s gig is The Levellers at Oxford Brookes University Student Union.

Quite a blast from the past! But it should be fun. I’m looking forward to it, anyway.

UPDATE : Knackers. Looks like the car’s buggered (brakes being fairly useful to the entire moving/stopping thing), so we may miss the gig after all. Fucking wankhand cunty bastard piece-of-crap shitbag junk.

12
Apr '05

Britannia

   Posted by: lyle    in Customer Services, Thoughts

Ah, joy. About eighteen months ago I had to deal with a debt collection agency who were operating on behalf of Britannia.

Today, I got a snotty letter (to my old address, but we’ll gloss over that) from a different company. This time it’s some shower with the imaginative company name “Debt Managers Ltd.” Having checked with Companies House at least this time they’re a valid company, which makes a change.

Anyway, this letter said that I still owe Shitannia money from nearly three years ago. Yes, the self-same account I disputed a year ago with the Robinson Way agency, who then referred it back to Britannia. And it’s taken them a year of doing fuck all before referring it to another debt agency. No contact at all in the meantime. Tossers.

So, a call to Debt Managers ensues.

I’d like to find out why I’ve got this letter from yourselves regarding a debt from Britannia.
We can’t help, we just collect the debt.
Well, can you request that Britannia send me a statement explaining what I owe, in accordance with the Credit Act’s provisions.
No, we can’t. We don’t sort out disputes, we just collect the money.
Can you give me a number for Britannia so I can do it?
No.
Well, I’d just like to say that’s the worst bit of customer service I’ve seen in a long time.
We’re not trained to do customer service. You’re not a customer, you’re a debtor.

Finally I ended up speaking to a supervisor, and after another ten minutes she’s agreed to send it back to Britannia “as the account is obviously in dispute” and of course they don’t deal with disputes, merely debts. They can’t confirm this in writing to me “as it’s not a standard letter”. And apparently typing is beyond them too.

So – back to Britannia, and a shitty letter will be written to them in the meantime.

As for Debt Managers Ltd.? (company number SC219618) Well, all I can say is that they’re one of the rudest, most unhelpful companies it’s ever been my misfortune to deal with. With luck I’ll never have to hear from the useless tossers again.