Ah, I do like annoying people.

I’ve just emailed the following to Thames Water’s customer services.

To whom it may concern,

If, as your current news story puts it, “Approximately a quarter of all leakage is on customers’ pipes.�, that still means that three-quarters of all leakage is on TW’s side of the pipes.

How does a utility company justify selling people a product, and then telling them they can’t use it?

How does a utility company justify leaks that amount to the equivalent of 6.6 million people’s daily usage ( using the DFID’s estimate of 135 litres per person per day ) every day ?

I’m just interested to know.

Sincerely

Lyle

Should be interesting to see what they come up with…