Missing in Action 2
Posted: Tue 6 March, 2007 Filed under: Customer Services 4 Comments »Well, I’ve chased up the incompetent tossers at TicketMaster about the tickets for Nine Inch Nails tomorrow.
They’ve used a bunch of tosswad arseholes called SecureMail to deliver the tickets. SecureMail don’t have any on-line method of tracking deliveries, so that’s really fucking helpful. But when I spoke to them, they insisted the tickets had been delivered. In January. To our old address, despite having changed the address details with Ticketmaster in December. And apparently I signed for them. Which is really impressive, as I hadn’t been there during the week since October 1st, and we hadn’t even lived there for two months at that time.
And their response? Effectively, “Not our problem, we delivered the tickets”.
Just to the wrong address, to the wrong person. Great.
Can you contact the people at your old address, and maybe collect them on the way or at least confirm they have them???
It is their problem !! Probably not much help for the concert but still they must proove to you that you are the one who signed for them. They should give you a copy of the signature. in the meantime I’d wish the new occupants at your old address a very nice time at the concert !!
Obvious question but – you did setup redirection of mail didn’t you?
Yep – and that would’ve been fine, except that in their infinite wisdom, Ticketmaster use a bunch of incompetent cretins like SecureMail rather than Royal Mail, so the mail redirection answer is bloody useless.
Quite why they use such a bunch of smegheads is beyond me – I find it hard to believe that even a shitty service like SecureMail is cheaper than sending tickets recorded delivery, for example.