When I said a few weeks back that I’d submitted by tax return by post, recorded delivery so that I knew it’d got there, a ouple of people wondered why I didn’t use the online sstem for submitting it.

There’s a number of reasons for it, although this story on the BBC about it having crashed wasn’t in that list ’til today.

Mainly, I like cast-iron proof that it’s been received by HMCE. I’ve been bitten before by “Well, just because you submitted it online doesn’t mean we received it”, and also by “If we send something out to you, we assume you’ve received it – but that doesn’t work the same way when you send something to us”. In my experience, the cunts at HMCE will lose tax returns just for fun. I don’t know what systems they’ve got there, but it’s all too easy for them to lose information. I prefer to make sure they at least have to lose hard-copy, rather than something that can be killed by just the click of a mouse. Yeah, I’m cynical – but then, I’ve been on the receiving end of some seriously shit service at the hands of HMCE, so it’s understandable.

Secondly, I just don’t trust a system that’s a) been written by shyster motherfuckers like Capita and EDS (and that is renowned for being a sack of shit) and b) that’s not secure enough for royalty, MPs or celebrities. Oh, it’s secure enough for Joe Public of course – just not for special people. So no, I don’t trust the system at all.

Hell, the system isn’t even stable enough to handle the load when lots of people submit their forms just in time for the deadline.

So I’ll stick with submitting my forms by post, thanks. I might let the accountant do it online – so lng as I get a full hard-copy of it as well, for my records and verificatiion.

This entry was posted on Friday, February 1st, 2008 at 08:00 and is filed under Customer Services, Cynicism, Getting Organised, Own Business, Work-related. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

4 comments so far

Still Skint
 1 

Dunno if it’s still the case, but I believe the first version of the online HMCE submissions worked like this:

Fill out web forms > submit > received at HMCE > printed out > manually re-typed by HMCE staff into the real tax system > submitted.

Streamlined, integrated & smooth – British public sector IT at its best ;)

February 1st, 2008 at 22:47
 2 

I bet it’s really because you’re secretly a VIP ;-) BTW, nowadays it’s HMCR /pedant

February 2nd, 2008 at 12:16
 3 

Oh yeah, I’m a massive VIP really. *cough*

And if we’re being really pedantic, it’s HMRC (HM Revenue and Customs) – but in the last few years it’s been Inland Revenue, HMCE, and now HMRC (and I’ve a feeling I’ve forgotten at least one name change in that lot as well) so I just get lost with it all, and call them Robbing Cunts®, which most people seem to identifying correctly.

February 2nd, 2008 at 17:36
 4 

Oh no, the curse of t’internet. As sure as night follows day, a smug git pointing out someone’s mistake will make a stupid mistake in the pointing out…

February 2nd, 2008 at 23:40

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