Ferndale Lodge

Just under a month ago, I ordered a couple of things from Ferndale Lodge for Herself’s birthday, which should’ve arrived in plenty of time.

Except, of course, one thing didn’t. One delivery came nice and quickly, all sorted – and on the delivery note it said that the other item had been “despatched seperately”. OK, still two weeks before Herself’s birthday, so it should still get here.

Except, of course, it didn’t. Two weeks passed, and nothing arrived.

I emailed Ferndale Lodge on Friday, expecting some kind of response so I could know what was going on. Nothing.

Having given them a fair crack of the whip at answering, I called them today and (eventually) got through. Turns out they were out of stock of this particular item, and just couldn’t be arsed to tell their customers. Their systems don’t integrate with the website, so if it’s out of stock, you can still order it, and they’ll just send it out when they get more stock.

Now it’s fair enough to put things on back-order, I don’t mind that. But all the same, it would also still be nice if Ferndale Lodge at least considered letting their customers know that, rather than just annoying them by ignoring the problem and hoping it’ll go away.

Supposedly, everything will now be delivered by the weekend.

I’m not going to hold my breath.