Yesterday, Herself went out and got an Apple iPhone from Carphone Warehouse.

Initially I was fairly impressed with it, there’s some nice interactions and stuff going on.

However, today we (OK, I) updated it to the latest version of the operating system, version 3.0.1. And since then the new iPhone has been a nightmare.

Firstly, Herself always has a lockcode set on the phone, so when you turn it on, you enter a four-digit PIN. Normally, no problem. However, as part of the upgrade to 3.0.1, the iPhone needs to connect back to iTunes, and iTunes can’t do that with a lock code set. Oh, and the iPhone wouldn’t do anything except say “connect me to iTunes”. Nothing else, no way to enter the lock code.

Cue a call to O2 to find out what needs doing, and then one to Apple. Which resulted in…

Factory Reset Number One. Yep, roll it all the way back to how we got it, loss of any settings we’d sorted. Square One.  And an OS upgraded to 3.0.1.

And all was well. Um, except for not having any access to wi-fi settings (as in “Not installed” rather than  “Not available”) or Bluetooth®. Totally greyed out, nothing there at all.

So a few resets, and another call to Apple.

Half an hour later, Factory Reset Number Two – and still no improvement.

So tomorrow we’re off to Carphone Warehouse, armed with an Issue Number from Apple, to get a replacement iPhone.

Let’s hope that one works better.

I’m not slagging off the iPhone per se – however, my experience with it so far has emphatically not been the most positive one. We’ll see how things go with the second one before I write up a valid review of it…