Fantastic news today that National Express are to lose their franchise on the East Anglia route three years earlier than expected.

I’ve written before about just how shit National Express are – and how shit they’ve been with their customers – with ‘under-the-table’ price rises on tickets and the like. (Which reminds me, I’ve got something to add on that score, but it can wait) So I think it’s great that their utter shitness has been recognised, and had something done about it.

Of course, this isn’t going to be a “with immediate effect” thing. The useless fuckbags still don’t lose it ’til 31st March 2011.  I wonder how many nasty little fare rises and shitty tactics they’ll put in place between now and then in order to maximise their income (and thus profit) before losing the contract?

This entry was posted on Thursday, November 26th, 2009 at 08:45 and is filed under Customer Services, Cynicism, National Express East Anglia, News, Travel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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