Phone Insurance – You couldn’t make this shit up
This morning, I got three letters from CPP, the muppets company dealing with the claim for my knackered iPhone.
All three are dated the same day – 27th June! Nearly two weeks to get sent out – and all ‘signed’ by the same person. Combined, they make for a brilliant record of how CPP handle things. Well, it’s hilarious if you’re not receiving them.
- Letter 1 – “We need more information – proof of purchase, and a more detailed description of what happened”
- Letter 2 – “We need a more detailed description of what happened” – guess this means they’ve received the proof of purchase ?
- Letter 3 – “Claim denied”. So they’ve received a more detailed description? Or did the one in the initial phone call suddenly suffice?
And bear in mind, this is all two weeks ago – it’s already been appealed, and complained about.
I wonder what excuse they’ll use for these letters, and the fact it’s taken two weeks to receive them…
The insurance ombudsman will love those
There are several mobile phone insurance providers on the web some of them are reputed and provides you a satisfactory. You should choose the best one by comparing them to avoid such type of situations.