D4D

It's better to stay quiet and be thought an idiot than to speak up and leave no doubt

Archive for the category “Domestic”

Technical Dipshittery

Yesterday, I got a text message from O2, telling me that they were going to be closing their TuGo app (an app that allows phone calls to be made/received through my wifi connection, when the mobile phone signal is bobbins) at the end of November.  It gave some options for enabling better alternatives, including their ‘4G & WiFi Calling’ through a range of phones, so it will no longer need a separate app.

That’s all well and good – and TuGo has always been a bag of shite anyway.  So I started to go through the process, as ‘detailed’ by O2 of how to get it all set up on my phone.

Except that once I’d enabled it on my phone (or tried to) it told me I needed to do it via the O2 website, to activate it on my account. Bit of a pain in the arse, but OK, let’s get it done.

Oh.

The page detailed in the message doesn’t actually contain the information necessary. I can see a link explaining how great the 4G and Wifi Calling is, but nothing to activate it.

So, I start up a LiveChat with one of their Tech Gurus, who tell me that it’s still showing I’ve got Tu connected to my account, and that needs to be removed before I can do anything. No worries though, they’ll sort it out.  Give it about half an hour, reboot the phone, it’ll be done.

Except it wasn’t.

So I got back in touch with O2, this time by phone instead of LiveChat. Oh dear, oh dear.

I (eventually) got through to another of their Tech Gurus, who again says that Tu is still connected to my account, and that I have to uninstall the TuGo app on my phone in order to get rid of the connection. No idea why the previous tech person said they could do it, that’s not possible, it can only be done from your phone, sir.

So I uninstall the app, in the usual way.  Oh no, sir, you haven’t uninstalled it. You’ll need to go back to the app store, reinstall the app so you can uninstall it. (Eh? What?)  Yes, you’ll need to reinstall the app – you didn’t uninstall it, “you just deleted the little picture on your phone”.  That’s a direct quote. From a Tech “Guru”. Who doesn’t appear to even know the word “icon”.

So. Let’s see how this goes.  Phone call goes to speakerphone, so I can go through the process while the “Guru” is still on the call, and telling me what I need to do.  I reinstall the app – and in order to get in to it, I have to rebuild the connection and association with my number – because uninstalling the app has got rid of all that information . Which is exactly as it should be.

I rebuild the connection, then go into the app’s Settings and Delete the Account.  The Guru says “Oh there we go, I can see you’ve now uninstalled the app”. No, I haven’t, I’ve deleted the account. The app is still installed, I can see it.  “No, it’s uninstalled”

All the way through the call, that “Guru” couldn’t tell the difference between “Delete the Account/Connection” and “Uninstall the App”.

It’s resulted in two further interactions with layers of O2 management, telling them the problems, fixing the issues, and generally getting it more sorted.

And all the way through this, all it would have taken was for that “My Device” webpage saying “You’ve still got an active connection to TuGo – you need to remove that before we can progress. Here’s how.”  That would’ve fixed everything, and I wouldn’t have needed to speak to O2 at all, let alone a total of four times.

Sometimes I just despair of people, and companies.

Situation Standard

Yet again, I appear to now be idiotically busy over the next few weeks – well, really ’til the end of the year, what with one thing and another.  I still don’t quite know how I end up doing this to myself, but it’s pretty much standard behaviour these days.

I’m not complaining – in general I like being busy, and prefer it to days doing nothing  – but every so often I look at the calendar, and the board that holds all my upcoming tickets, and think “Lyle, you really are a bloody idiot“.

So, just in the next six weeks, and in no particular order, I will be…

  • Seeing Sir Ian McKellen as King Lear in Chichester (and staying overnight, possibly stopping off in Oxford on the way back)
  • A one-day conference in Birmingham, which may or may not happen, depending on other work commitments/stuff
  • A day-trip blitz run to Sheffield
  • A day in London doing a food festival in the morning, and a play in the evening
  • followed the next day by a day-trip run to Middlesbrough and Durham (for reasons I won’t go into now, as it’d identify the dates I’m away)
  • a weekend in Newcastle (which is, of course, not the same one as being up in Middlesbrough, despite proximity and so on)
  • A day trip to Cambridge
  • An evening in London, via Oxford (there’s reasons, but yeah, still idiotic)
  • And at least two other visits to London (with another one in early December)

Not just those travels, but somewhere in there also needs to be

  • Finally getting the starter motor on my car replaced (a hassle/fight that’s taken way too long, and will get written about some other time)
  • Seeing a number of films, which I’ve already got tickets for
  • other (more local) food things
  • Working (of course)
  • And finishing off two other projects.

In short, all a bit mad.

I know I’ve said it before – but for next year I need to start doing a little bit less, not being so booked up, and allocate some downtime for myself.  I just need to get some perspective on it all – because ‘downtime’ for me is also car-time and driving-time, it’s time where I can just float a bit, figure things out and so on.

Mind you, that’s also what I’ll be doing over the next six weeks, so I can figure bits out and what I want to do (and how) in 2018…

Repeatedly Breaking – an Update

Following on from Friday’s post about the pain I was getting in my ankle and leg, it all sorted itself out over the weekend.

From the speed of the recovery – going from walking with serious pain and limping at 9am to being able to walk fine, with just residual soreness by 2pm – I suspect that it was some kind of reaction to something I’d eaten, rather than a ‘proper’ muscle or tendon strain.

I’ve had gout attacks before – although I haven’t written about them here (or at least, not using the word ‘gout’!) – affecting the big toe on my left foot. They’re usually related to a food reaction, that I’ve either eaten or drunk something to levels that aggravate things. Some of those things are ‘standard’ – too much beef and ham, for example – and some are downright weird – such as swapping my usual Diet Coke for something like Sprite Zero. That’s what triggered my first attack, back while I was still in Norfolk.

Last week’s one, though, was different. Similar levels of pain – but on a slightly greater scale, as it was my ankle joint rather than a toe, and thus there was a lot more that hurt.  I don’t honestly know whether it was gout but in an ankle, or whether it was something gout-esque. Regardless, it bloody hurt.  It felt more like it was muscle/ligament-based than joint-based, but I simply don’t know enough.

I’m pretty sure of what triggered it this time, so I might research it a bit more, and try things out a bit. But doing so would, by definition, result in more pain, so that’s currently not striking me as a great idea.  Frankly, I’ve had enough of hurting for the moment, so I’m firstly hoping for just a few weeks where I don’t get any more shit to deal with.

It won’t happen, but hey, a boy can dream.

Repeatedly Breaking

I don’t know why, but at the moment I seem to keep on getting damage to myself, and particularly to my feet.

While all the wreckage from excessive walking recently now appears to have healed, this week I’ve instead done something stupid (and remarkably painful) to the achilles tendon and/or calf muscle of one leg. What’s annoying is that I have no idea what I’ve actually done, or how.

Instead, it just hurts – particularly when I stand, and even more when I walk down stairs. It eases up as I walk on it, but not enough to actually be pain-free. It just lessens off a bit.

I’m hoping that it’ll ease off for the weekend – right now, though, all it’s doing is making me swear even more than usual.

The Man Behind The Curtain

I mentioned in the last post that I’d done a day-trip to Leeds, and that I would write more about it.  So, here we are.

One of the Michelin-starred restaurants I’ve been wanting to try for a while is Michael O’Hare‘s “The Man Behind The Curtain” in Leeds. It’s always been booked solid, but when I looked on a whim a couple of months ago, I discovered that there was a table for four free for a late lunch on Saturday. I called the other friend who was interested in the same place , and I booked it.

That’s where the first shock came in. The entire price of the meal was paid at the time of booking, including the wine – and the service charge!  Now to me, that’s taking the piss.  The only other Michelin-starred place I’ve seen with that attitude is The Fat Duck, and even there it’s “only” the food that is paid for ahead of time, not the wine and tip. Every other place I’ve been has taken a credit card number, and said “if you don’t show up, you’ll pay the full price”, which is fine with me.  Paying up front for it all seems very dodgy.

Anyway, I did that, and last Saturday was the day.

I’d hired a car for doing it as a day-trip, as I was also driving the others there and back, and it makes life fun.

“The Man Behind The Curtain” is… highly individual.  First things first, it’s on the top floor of a department store – definitely not somewhere you’d just wander into! As it turns out, it now *was* on the top floor – our meal was the last lunch served in the top floor, and they were moving to the basement after the dinner service.

It’s a strange space, seemingly more of a gallery than a restaurant. The walls were graffitied and arty, with chicken-wire clouds above some tables. I’ve never been anywhere else like it – but that also shows in the food.  Again it’s very arty – some of the food is quite spectacular, as is the crockery it arrives in. In particular, “Emancipation”, which is cod in squid-ink, basically black food on a black “droplet” plate…

That was just one of the ten ‘courses’.  And they were all brilliant.

Honestly, I kind of wanted to not like it, to be unimpressed by the entire place. I feel really strongly about the whole ‘pay upfront’ thing, and think it gives a really bad impression of the restaurant. But the food, the atmosphere, and the service of the place all combined to leave me still impressed.

It was a really good day, and decent drives there and back (two hours door-to-door each way) helped as well.

Recharging and Vindication

A couple of weeks back now, I took my car to the local Kia dealership (as it’s a Kia) for its MoT.  It had been serviced there a couple of weeks prior, and at that point the dealership hadn’t impressed me for a couple of reasons I won’t go into for now.

It passed the MoT just fine – needed two bulbs replacing, and that was it.  But that evening, once I was home, the car wouldn’t start – the battery was completely flat.  The only thing different to its usual treatment was the MoT, and the recovery guy who came out to sort things agreed it was likely they’d done something to flatten the bloody thing.

I spoke to the dealership the next day, and they denied all possibility that the problem was down to them. Couldn’t happen, sir. You left here fine (forgetting that it was running when I got in, I hadn’t had to start it) so it can’t be us. Just one of those things.  If you really want to check, we’ve got a super-expensive tool for testing batteries properly, you can come in and we’ll do the check.

Which I did.  Went in, and this super-tool said “Battery 100% OK”. Fair enough, it might be one of those things, I suppose.  They were quite patronising about it all, and again insisted it couldn’t be anything to do with them.  The only other way to find anything (“sir”) would be to drop it in for a couple of days, let it wait around and we’ll see if it drains, or what might be wrong.

However, the problems went on. It’s never completely flattened on me again, but I’ve been more aware of the delays on starting, and I’ve given it some bigger runs just to ensure the battery is as topped as possible.

So last week, knowing I’d got a hire car for a day-trip to Leeds (of which more in another post) I also booked it in to the dealership again for today, so they could have it a couple of days and find out what the problem is.  It led to a bundle of fucking about, but it all came together in the end.

Lo and behold, this evening I got a call.  Apparently, the battery *is* fucked, despite what their super-tool said a week ago. So they’re replacing it, and will then see tomorrow how everything goes, and hopefully I’ll collect it on Wednesday.

It’s fair to say, we’re going to have words when I do collect it.  This has been a shitload of hassle, and it’s taken me a bundle of time away from work in order to keep on getting things sorted. My sense of humour has, as they say, somewhat failed about the whole thing.  It’ll be interesting to see what happens – but I do feel somewhat vindicated about the whole thing.

What the dealership doesn’t seem to realise is that the servicing department is as much of a sales tool as the showroom is. I’ve got a Kia, and so far I’ve been quite pleased with it. I would have considered getting another one – and it would likely have been from that dealership.  But if they can’t sort me out with a cheaper car and be competent, why the *fuck* would I stick with the same company once the current issues are sorted, let alone buy a new (to me) Kia?

Fancy Footwork

[Caution : Contains a post about semi-manky feet.]

Following on from my foot woes two weeks ago, yesterday I went to a podiatrist to find out what the hell had gone wrong, and what could be done to fix it.

Happily, while the damage is unpleasant (you know that when even a podiatrist says “Oooh, that looks nasty” – fuck being someone who has to look at feet fot a living. *boak*) it’s not long-term or massively serious.

Indeed, what it looks like is that basically the whole ball of both feet was covered by a layer of corns and calluses. That was, in general, fine. However, when I damaged them at the end of August, the blisters disrupted a lot of them.  And the healing process added a layer of hard (but effectively brittle) skin over the corns and callouses. So the walking in the marathon attempt split that brittle skin completely, reopened the mostly-healed underlying wounds, and generally made things a whole lot of Not Fun.

So yesterday she spent time taking off the layers of corn and callus, which has left them a bit sore and raw, but also feeling a lot better.

I’ve also got a treatment plan for improving my feet and hopefully not getting a recurrence of the same problem.  But if they do recur, I’ve also got the plan in place for going back, getting them sorted again, and establishing a timeline for how long it takes to happen.

All told, I feel pretty positive about it all.  There are a couple of other smaller foot issues that I’ll be working on sorting out at the same time, but the primary problem appears to have been sorted.

It’s also been a far more optimistic resolution than I’d been expecting – I’d had visions of needing two or three months worth of treatments, but thankfully that now doesn’t seem to be the case.

I’m still going to try and take more care of my feet, and carry on finding out more about what I need to do for next September’s re-attempt at that Marathon distance…

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