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Replacement Card

On Friday evening, while I was out for a meal, I paid using the card for one of my Barclays accounts.  That transaction, while all went OK, had traits that felt… odd. Wrong. Or at least just Not Quite Right.

So I called the bank straight after, and cancelled the card with immediate effect. That took a bit of explanation, as “I want to cancel the card from right now, no more transactions” apparently still needs discussion, and a whole bit of scripted text from the bank about “With the card cancelled, you won’t be able to use it”. (Well yeah, that’s why I’ve cancelled the cocking thing.)  But I assume they’ve had to deal with morons in the past who’ve cancelled the card and then complained they couldn’t use it for something.

Anyway, they told me my replacement card would be sent out as soon as possible, and all that jazz – all fine, I’m just happier knowing that I’ve handled it to the best of my abilities, should that transaction have turned out to be as dodgy as it felt like it could’ve been.

When I got home last night, there was the new card.

And I can’t deny, I’m impressed with that – a card that’s been requested in the late evening (10pm-ish) on a Friday, and is delivered on the Monday? Not bad going at all.

While Barclays have their moments of driving me absolutely crackers – and that’s still going through the Financial Ombudsman, so I assume Barclays are being dicks with the Ombudsman as well – I can’t deny that some of their systems are also pretty bloody good.

[Updated to mention : Having looked back, it turns out it’s not the first time I’ve been impressed by this replacement card system]

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2 thoughts on “Replacement Card

  1. John Kelly on said:

    Why were you suspicious about the transaction?

  2. It ‘failed’ the first time – and had a voided slip – but I know that the PIN had gone in correctly (saw the confirmation) and then didn’t see why it got ‘voided’.

    Basically, I’m always wary when we get to double-swipe transactions and the like, and I’d rather lose a card for a couple of days than have to deal with bank systems about fraud, loss of funds etc. etc.

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