Inter-fucking-flora
Posted: Tue 5 July, 2005 Filed under: Customer Services, Thoughts 1 Comment »Ah yes, this one needed posting. This weekend is mental, (see the list below for more details) even without it also being our anniversary.
Anyway, on Friday (this being the best day to sort out anniversary-type stuff, due to aforementioned manic weekend) Herself is over at Grandfathers, as he’s having a heart thingy (don’t you love it when I get all technical?) done on Thursday, and Friday is a Day Of Rest™ for him. So last week (about Wednesday or so) I thought “I know, I’ll get some flowers delivered to her at Grandfathers, as a surprise.” Genius. Off I toddle to Interflora’s website and get it ordered, making sure the delivery date is 8th July.
Last Friday (the 1st) Herself gets a call from Grandfather. “Why have I been sent flowers?”. The useless tossers had sent it a week early – quite an impressive mistake.
In fairness, when I got hold of Inter-fuckin’-flora’s customer services, they were deeply apologetic, and have ensured that a) Grandfather can keep the first lot, and b) another lot will be delivered this Friday, when I wanted them delivered. Of course, it’s no longer a surprise, which pisses me off, but at least they’ve come through and done the right/ decent/ sane thing, which isn’t always the case in the world of retail.
However, it does also mean I’m going to cop a lifetime of piss-taking from Grandfather. Maybe I should’ve asked them for compensation after all…
I’ve always found Inter-Flora to be very good with delivery dates. At least they’ve held their hands up and admitted that it was their fault and have accepted the hit on the free flowers without having to fight for it.