Impervious
Posted: Tue 19 July, 2005 | Author: Lyle | Filed under: Customer Services, Thoughts, Work-related |3 Comments »Sometimes you do have to wonder what it takes to get a message through to someone.
The agency I used to get the job with CrapCo has just called me – they know I’ve got the new job, which I’m still enjoying, so I don’t really want to speak with them. So off the call goes to answer-phone. They call straight back, and the call goes – again – to answerphone. This time they leave a message for me to call them.
Then the phone goes – this time the number is withheld, rather than showing me who it’s from. The call gets pushed to answerphone. They call again, still with the number withheld. I’m fucked off now, so I answer it, and yes, I’m right, they’re calling about a new job.
“No, as I’ve told your colleague, and as it should say on your records, I’ve taken on a new job a month ago, and I’ve no interest in anything new. And I’ve rejected your call three times for a reason, as I was in a fucking meeting.”
“Well that’s not my problem – we wanted to let you know about these jobs”
“OK, you’ve done so. I’m not interested. I’ve got a job that I’m keeping, and I don’t want to hear from your company again”
*click*
They’ve just sent me an email asking whether I know anyone else who’d be interested in a similar job. Some people just don’t get the message at all, do they?
This is what happens when people work on commission. We used to have a guy who worked for us in recruiting who before that he worked for an agency. He used to tell us all the tricks he used to get through to someone.
For example, if you call and ask to speak to the HR manager, they often wont put you through. But he says call and ask to be put through to the canteen or the maintenance guy, and then when connected you apologise for the mistake and claim you must have accidentally been put through to the wrong number and ask them to put you through to the CEO or HR manager or what not, and you always go through.
Recruitment agents ranks slightly below estate agents on my all time shit list. Funnily enough, they rank way above terrorists as although terrorists set out with the intention of giving you a bad day, at least they don’t try to pretend they’re doing you a favour in the process.
Don’t get me started. There’s a recruitment agency we don’t use who bombard us with calls, emails and snail mail, shoving CVs our way in teh vain hope that we’ll look at one and decide that Person X is the answer to our prayers. I finally snapped and instructed them to remove every single record relating to our company from their database and never contact us again.
They kept doing so anyway until I threatened them with the Data Protection Laws and then they went quiet. For a week. Then I got another call during which I exploded. Not ten minutes later the same guy called me back saying that his data manager would like to know the reason we wanted to be removed from their records….