Utilities Part Four – Smart Meters Again
Posted: Mon 23 September, 2013 Filed under: Anglian Water, Customer Services, Domestic, Utilities 3 Comments »So yes, Saturday’s “installation of smart meters” with Anglian Water turned out to be an utter, total cock-up. About the best bit of the process was that they turned up here first thing, rather than leaving me ’til last thing in the day. Other than that, it was a total clusterfuck.
Despite no less than four calls between myself and Anglian, all of which saying “We’ll be installing the smart meters”, what they apparently actually meant was “We’ll be doing a visit to check that everything’s ready for when we install the meters”. In other words, all it involved was checking that what I’d said was right about the meters not reading the same as the outreaders (nice that they’re so trusting) and that the stop-cocks all work. And that was it.
Fair to say, I was pretty pissed-off. Not at the guy who came round – it wasn’t his fault that his colleagues are incompetent tossbags – but definitely at . It’s been listed now as a formal complaint, and I’m waiting to see what they’ve got so say about it all. Regardless, I see some more compensation in my near future…
Do I have competition in the compensation stakes? 😉
You could try the line, “I’m self-employed, my hourly rate is £x, and your ineptitude has caused me to lose x hours of work time. Please make your offer of compensation realistic.” They probably won’t, so your next line is, “That’s not even minimum wage! I do know how much the case fee will cost you if I complain to the Ombudsman…”
Good luck.
Probably not competition per se, no – I’m happy to get something out of it, but sometimes I just can’t be chiffed with the hassle of it.
However, for making sure that I cost corporates in the only language(s) they understand (bottom line, and ombudsmen) then yeah, you’ve got competition.
As for the ‘I’m self-employed’ route – Way ahead of you. Already in place. 🙂
BW Blue Star on all counts 🙂