Ah, I do love writing letters of complaint.  In this case, it’s about the car parking at Wembley Stadium, and the exit nightmare…

To whom it may concern,

I am writing to you to complain in the strongest possible terms about the farcical car-parking situation at Wembley Stadium.  I understand that it is primarily a “public transport” venue – however, National Express don’t do coaches to anywhere within 40 miles of my location, so driving was the only way to come to Wembley Stadium.

Last night, after the AC/DC concert, we left the Stadium by 11pm, and didn’t get to leave the car-park ’til 12.15am.  75 minutes to get out of a car-park (we were in Green Car Park, on Level 4, so there was only one ramp to go down in order to exit the venue) is simply not an acceptable time.  The O2 manages to get people out within ten minutes, mainly because they have parking attendants guiding and managing the traffic.

In a venue like Wembley Stadium, where so much thought has been given to managing the flow of people out of the stadium, it’s deeply bizarre to then have absolutely no thought or management of the car parking.  Getting away from the Stadium is, by necessity, the last thing one remembers: it is the freshest memory, and colours the judgement of the entire event. In this case, while the concert itself was fantastic, the parking and exit strategy is going to be enough to make me severely reluctant to visit Wembley Stadium again. I would rather go to a venue like the O2 where the exit policy is smooth, organised and rapid than go to Wembley Stadium where it is nothing short of farcical and shambolic. Paying £25 for the privilege of being stuck for an hour and a quarter is just adding insult to injury, I’m afraid.

I look forward to hearing your response to this complaint.

Sincerely

Lyle

See, and not a swearword in place!  I wonder what the response will be?