Parcelforce

When we got back on Monday, there was a card on the doormat (along with about a thousand other things) to say that Parcelforce had tried delivering something to me, we hadn’t been in, so they’d left it at the local post office.

Only it wouldn’t be at the local post office ’til Tuesday. Yes, apparently it takes 24 hours to drop off something just down the road.

So I called up the *ahem* Customer Services people at Parcelforce to try and get it redelivered to the house today – because of course I’m not at home for the rest of the week in the hours that the post office is open. Nor are we there at the weekend when it’s open, so frankly, the delivery’s knackered.

[I’ve cut out lots of the preliminary stuff – it was all just obstructive and a pain in the arse]
“Oh yes, it’s on the delivery truck today”
“OK, so can you get it redelivered to my home address today”
“No, because it’s on the truck already”
“Eh?”
“We can’t contact the driver to tell him to redeliver. He’s tried, you weren’t at home. It’ll be at the post office tomorrow”
“But I won’t be. So you’re telling me that you can’t contact your drivers at all?”
“No, we can’t. They’re not allowed to take mobile phones out in the trucks. [sarky] You see, it’s illegal to answer them while they’re driving”
“Yes, I know that. Obviously the concept of ‘leaving a message’ is beyond your experience.”

I tried getting it delivered to my work address on Tuesday instead – you know, so I can at least receive the sodding thing. But first “we need the postcode” which, frankly, I’ve no idea of. I can give the address, but they also apparently don’t have anything that can find a postcode from the address. Oh, and they charge £5.50 to change the address.

So, it’s waiting at the post office. With luck I might get there at some point in order to collect it. But you can be fucking certain I will never ever use Parcelforce, if that’s the attitude they’ve got. Fuck ’em – there’s better services out there that charge far less.