Crunch – Enterprise Car HirePosted: Sun 20 December, 2009
Because of the damage to my car (and that damn fence) I’ve had to make a claim on the car insurance for the first time. Of course, it’s going to cost me the no-claims bonus and so on – and result in having to note it if I change insurer for the next few years – as well as the excess, but it’s going to be better to pay out £300 than the fuck-only-knows-how-much for both car repairs and fence reconstruction.
So far though – and as with previous things where I’ve used their recovery services – I’ve been really impressed with Tesco Insurance. Having had the accident, the recovery vehicle was with me within an hour as promised.
On Friday, having called them at 9am to register the claim itself, I was told that the car would be taken to their recommended bodyshop – I did have the choice of using my preferred one, but then it’s fucking about with estimates etc. – within four hours, and that the courtesy car people (Enterprise car hire) would be in touch also within four hours.
By 10am, the garage had called me, explained they’d need to get a different company to lug the car, and the different company had also called me to arrange collecting the car. By 12 the car was on the way to the garage on the back of a flatbed. Efficiency personified.
The only cloud so far has been Enterprise bloody car hire. The promised callback didn’t happen by 1pm. Fair enough, it was a shitty and busy day, but they’re a big company, you’d think someone would’ve been able to call, if only to say “We’re really busy, but will get back to you”. I called Tesco insurance back, and they got hold of Enterpriuse, and promised a call back again within two hours.
And still nothing. I ended up calling them at 4pm, and still not speaking to the right place “because they were too busy”. They finally called back at 4.30 to say “We’re not going to get to you today”. And that was it, so far as the Diss office was concerned. They weren’t open on Saturday, so *shrug*. We might be able to get out to you on Monday. Maybe.
I did sort out going to the Norwich office to collect one on Saturday, but that fell through for other reasons. So now I’ll be getting picked up to get to the Norwich office, rather than Diss. Frankly, I’ve no confidence in the Diss office at all, and have explained that to both Tesco Insurance, and the Norwich office.
We’ll see what happens on Monday, and whether Enterprise manage to sort themselves out for this one.