Connected? RevisitedPosted: Wed 30 April, 2014
Back at the start of March, I was having issues with my Broadband connection, which BT was doing a fantastic job of avoiding. Because it would’ve cost me significant amounts of money to take the day off and wait for BT to chuff about investigating. Besides, while the weather’s been fine it hasn’t been that much of a problem.
So I’d postponed the appointment, BT had promised to make it again – and hadn’t. Quelle surprise.
Last week it got worse again – ‘coincidentally’ after it had pissed down with rain – so I got back on to BT. We went through all the rigmarole again, including dealing with similar levels of understanding (or lack thereof) from the first-level support people. It amazes me just how effing dumb their script is, and how incapable they are of deviating from it when they’ve already been given the relevant information.
Still, one conversation with the supervisor/manager later we got progress, and my line being monitored (again) for 24 hours by second-line support.
They’ve called today, and confirmed that (yet again) my line is shit. This time, because I’m working from home, there’s an engineer coming out on Thursday to fix it. There’s still been all the bollocks about “If it’s a fault inside the house you’re liable for it”, but I’m pretty damn sure it’ll turn out to be an external issue. Anyway, we’ll find out soon enough.
And after that I suspect I shall be having words with them about why it’s taken five months to fix a problem that (I predict) required no access at all to my house.