Card Processing

One of the jobs that needs doing on the new house is to get the electricity supply and meter moved. Because of the region we’re in, we have to use EDF Energy.

Yesterday we got the quote for the work – some £320 or so – and advice on how to pay it. Of course, we want this done ASAP, so I call up their call centre to use a credit card to pay for it. Ho hum.

Anyway, I (eventually) get through – after 25 minutes on hold – and go through the credit card malarkey with the person on the other end. All fine – I’m never overly happy about giving over credit card details on the phone, but yadda yadda, could be worse. Until the end of the call…

“OK, I’ll take these details over to my supervisor, she’ll key them in, and we’ll get this done for you.”
“Woah! You mean you’ve not been doing this directly into the system?”
“No, we write it all down, then pass it on to our supervisor who’s authorised to enter the details. It’s security, you see.”
“OK, put me through to your supervisor NOW, please”

So I get through to the supervisor, who goes through the process again. She can’t understand why I have a huge problem with giving all my credit card details – including the security number on the back –and address details, and having some divvy little git writing them down before processing them. Then I say “Well, how would you feel if you called somewhere, and they did this with your credit card?”.
“Ah, I see your point. Well, all the paperwork is destroyed afterwards.”
“OK, and what’s to stop – say – one of your call takers from bringing in a sheet of carbon paper (I know, low-tech) , so they write the details down, and at the same time the carbon paper means a duplicate copy has been taken. Do you check for things like that?”
“Um. No.”

It’s all been done now, but I’ll be keeping a close eye on the card account over the next couple of weeks. And writing a snotty letter to EDF Energy about this method of payment processing…


Conclusions

Sometimes, you witness something and afterwards you’re just not sure about it. There’s at least two interpretations of the events, and you don’t know – and likely will never know which one (if either) is right.

This morning, I watched something about as close to lethal as humanly possible. At a junction, a woman on a bike sailed straight through the red light, and was (at most) a couple of inches from being hit full-on by a bus. It was only the reactions of the bus driver that stopped her from closely resembling stawberry jam. With bits in.

For me though, the really grim – or, more accurately, potentially really grim- part was that the woman wasn’t alone on her bike. Behind her seat was a child seat – occupied.

And if I’m honest, it’s that which has preyed on my mind all day. I don’t know – I’ll never know- whether she was trying to commit suicide (well, murder/suicide) through getting hit by the bus (or whatever else was coming through the lights at the time) – or whether she was just stupid, wasn’t concentrating on the road and lights, or what. It’s impossible to tell.


Awesome

Out of interest, how impressed/despairing/sarcastic should I be when I discover that a company has hired a ‘webmaster’ who turns out to have absolutely no knowledge of HTML or CSS ?

And should I then take on any web-related work through that company?


Advertising vs. Truth

The difference between what fast food looks like in adverts and in reality.

Someone needs to get out more. Or less. I can’t quite work out which.


Gun Law

Over this week I’ve stayed intentionally quiet about the events at Virginia Tech. There’s a couple of reasons for that, but mainly while I think it’s fairly shocking, in many ways it isn’t. It’s “just” another example of how America handles (or doesn’t)gun laws and disaffected people, as well as the media hype that explodes around such events.
I do find the entire gun legislation issue in the US to be bizarre, though. The oft-reported phrase about “if there’d been more students with guns, this perpetrator would’ve been killed before he could kill 32 other people” is just a marker of how bizarre the attitude is. Not “Hey, this guy – with recorded mental health issues – was allowed to just go to a shop, tick a box saying ‘no mental health problems’ and ta-da, could buy unlimited ammunition, and a semi-auto pistol. What’s wrong with this picture?‘ No, instead they should have more guns, to stop the gun crime. Because that’s an option that’s worked so well in the past.
However, the UK has also made a mistake. (and yes, I know, I’ve written about this before) Now, when people are saying that the US needs to strengthen their gun laws, they can turn round and say “Well hey, UK, you banned all your handguns, and that has worked really well to stop gun crime from exploding, hasn’t it?” It’s the two extremes – America wants Guns For All, and the UK has enforced (legally-speaking, anyway) Guns For None. And both have problems.
In the UK, we banned all ownership of handguns after Dunblane. Again, yes, a shocking event at the time – but the reaction was pure knee-jerk ‘got to do something‘.
Now, before I get started I just want to say that I’m not a particular fan of guns – I most certainly wouldn’t want to own one. I’ve used guns, shot with them (and done pretty well) in target competitions , using both rifles and hand-guns. I’m not pro-gun, but I’m not particularly anti-gun either.
Before Dunblane, people could own guns. The owners had annual checks against police records, (and would now be checked against CRB records etc. too) the firearms themselves were registered and licenced, and had to be kept in a secure area. More importantly, the police had the ability to knock on a registered gun-owners door at pretty much any reasonable time (Nicely slack wording in itself) and check that the guns were on the premises, in their safe, in a secure situation, and check that the firearms listed on the person’s FAC (Firearms Certificate) were the only ones on the premises. If a gun was sold, the sale had to be reported, along with who it’d been sold to.
After Dunblane, pretty much all handguns became illegal. The UK Government offered ‘compensation’ to gun owners that amounted to about £150-250 per gun – a paltry sum, when you worked out what they’d cost initially. And most gun-owners still complied with those new laws. Although, of course, some didn’t. And so a new trade in illegal guns sprang up. Which has contributed massively to where we are now – where gun crime is still increasing at a depressing rate, but there’s no records of what guns are where, who owns them, etc. etc.
Yes, there’s always been a trade in illegal guns – but licensing, and fairly strict gun control was a good system. It meant that what guns were available were generally kept in secure locations by people who had regular checks done on them. And when most handguns are owned by people who have bought them, who are older and perceived as being ‘responsible’, and do boring stuff like target shooting with them, they lose a lot of the ‘glamour’ that they’re now afforded by the media (by which I mean films, music etc., rather than newspapers)
I suspect that a lot of the current ‘gun culture’ has come about because of their very illegality. To own, or have access to, a gun is to have some level of cachet, some perception of ‘cool’ or ‘clever’ or ‘big’. But no-one knows that you have it unless you display that you have that access to guns. And/or a willingness to show off, and use them.
As the US has repeatedly shown, free access to guns doesn’t work. But nor does no access at all. Somewhere in the middle, perhaps there’s an option that will work. Or at least work better than the current methods.


Dropping Calls – Redux

About a month ago, I wrote about people who can’t cope with calls being dropped while on the train.

There’s one person who regularly gets the same train as me on the way home, and she drives me barmy.

Every bloody day, she’ll spend the journey talking on her mobile (fair enough, doesn’t bother me), but every bloody day when we get to Thetford, and the Land of No Coverage, she loses the call, and looks in absolute amazement at her phone, as if its never happened before.

You just have to wonder whether she thinks the cellular network will upgrade itself if she just keeps on trying…


The 12 Breeds of Client

(via Gordon)

The Twelve Breeds of Client, and how to work with them.

I think I’ve worked with all of them!