You Had One Job
[This follows on from a conversation I was having over the weekend, so I thought I’d write a bit more about it here. You lucky people]
This year so far has in many ways been an exercise in frustration. I’ve felt like I’m keeping on having to fight things all the way, just to get people to do their sodding jobs. It’s incredibly annoying, frustrating, and just leaves me tired and pissed off.
I know I’ve written about this kind of thing before – it seems to be a bit of a theme round here. And it’s not even like I expect miracles – all I want is for people to do their fucking jobs right. That’s not too much to ask, surely?
For example, one of the current bugbears has been a particular travel agent, who is supposed to be organising a break. It’s been in the process now for about six months, with the travel happening next month. I’ve given them a decent length of time and space, and absolutely nothing happened. Indeed, the only time anything started happening was once I got in touch with them about six weeks ago, to find out what was going on. All of a sudden the tickets and so on appeared, along with acknowledgement that they’d dropped the ball, that the initial contact had left the company and there’d been no handover or successor assigned to deal with me.
The problem was that the names on all the bookings – flights, hotel and so on – *all* had spelling mistakes. I’ve raised it with them, and they’re “going to deal with it”. But man alive, this is the job they’re supposed to be good at, that they do all day every day, and they still make mistakes like these? I’m honestly not reassured, and won’t be until I’ve arrived at the destination and know that everything has worked out. Which is hardly a relaxing start to a break, it’s fair to say.
The stuff with the bank, the car insurance people, and the windscreen people have also been fine examples. Along with several others I’m not in the mood to add just yet to the list here.
All I want is for people to do their jobs. Why is that so bloody difficult?