Insured
Posted: Thu 15 March, 2007 Filed under: Customer Services, Getting Organised, Travel 3 Comments »I have to say, I’m really rather impressed with Tesco’s car insurance.
First of all, because I’ve been a named driver on Herself’s policy, it worked in a way similar to a no-claims bonus (which I don’t have) and meant that my insurance was shedloads cheaper with them than with anyone else I looked at.
Second, I needed to get a copy/confirmation of the policy over to the place I bought the car before I go and collect it, so that they can sort out the six month’s road tax, and all tht guff. And while they initially managed to get the relevant fax number wrong (twice) once they’d got the number right, everything went through fine.
And yesterday all the paperwork came through, after having organised it on Saturday. So I’ll have that with me as well when I go to pick the thing up tomorrow.
Now maybe this is just the norm for insurance companies, I don’t know. But for now, well, I’m impressed.
Cunts (Missing in Action 4)
Posted: Wed 7 March, 2007 Filed under: Customer Services, Cynicism, Sweary 6 Comments »Well, it’s established – Ticketmaster are utter, utter cunts.
Thank you for your email.
The tickets you have received are part of an event that is general admission and as such the event has a limited capacity, which is set by Health and Safety. Ticketmaster is unable to issue duplicate tickets for this event as it may cause the event to go over capacity, as we are unable to cancel the original tickets, therefore they can still be used.
This is a decision that is made by the individual venue and Ticketmaster as an agent has to adhere to this. If the venue goes over capacity, the venue could lose its license, which could jeopardise all future events, due to this we cannot re-issue your tickets.
Ticketmaster’s policy is that once a booking has been confirmed, it cannot be exchanged or refunded unless the event is cancelled. So unfortunately we cannot issue you with a refund of the cost of the tickets. Due to these reasons i have passed on a request to our customer service department to contact Secure Mail to investigate this situation. In doing this we will try and make a claim against Secure Mail to refund your booking.
Our representative from customer services will contact you as soon as possible regarding the outcome of the investigation.
I am sorry i cannot help you any further.
So – you ordered tickets, we sent them to the wrong address, where they were signed for by someone obviously not you. That’s your fault. You should’ve known that we’d use a courier ‘service’ (I use that term as loosely as possible) instead of using recorded delivery royal mail like we did for the Massive Attack tickets (which, funny enough, came straight to me, no problem at all) and gone back to your old address for the day when we were going to deliver them.
A refund? Fuck off. It’s all your fault.
And I suppose it is. After all, I ordered using Ticketmaster. My mistake. But believe me, I’ll never make the same mistake again, you cunts.
Missing in Action 3
Posted: Tue 6 March, 2007 Filed under: Customer Services, Cynicism Leave a comment »An update, an email from the idiots at Ticketmaster…
Thank you for your email.
Given the nature of your request it has been forwarded to our Customer Service Department for further investigation. However, this sometimes requires assistance from third parties, such as promoters and venues and may take a little longer to look into.
We are grateful for your co-operation, as every effort is made to reach a satisfactory outcome for you. We will contact you with a response as soon as possible.
The gig’s tomorrow. So whatever happens, the outcome ain’t going to be satisfactory…
Missing in Action 2
Posted: Tue 6 March, 2007 Filed under: Customer Services 4 Comments »Well, I’ve chased up the incompetent tossers at TicketMaster about the tickets for Nine Inch Nails tomorrow.
They’ve used a bunch of tosswad arseholes called SecureMail to deliver the tickets. SecureMail don’t have any on-line method of tracking deliveries, so that’s really fucking helpful. But when I spoke to them, they insisted the tickets had been delivered. In January. To our old address, despite having changed the address details with Ticketmaster in December. And apparently I signed for them. Which is really impressive, as I hadn’t been there during the week since October 1st, and we hadn’t even lived there for two months at that time.
And their response? Effectively, “Not our problem, we delivered the tickets”.
Just to the wrong address, to the wrong person. Great.
Hire and Return
Posted: Mon 5 March, 2007 Filed under: Customer Services, Travel Leave a comment »I took the rented Peugeot 407 back today – it’s been a good weekend, and all told that car had about 600 miles added to it, which it handled on one tank of diesel – not bad at all.
While I’ve enjoyed driving it, and it’s made my life a lot easier over the weekend, I have to say that I don’t think I’d actually buy one. I’m not even completely sure of why, which is annoying – it’s been a fun drive, and it’s a fantastic car, but something just didn’t click somehow. I wish I understood myself sometimes.
When I was at the office on Friday, I asked what they’d decided to let me play with this time, to which the answer was “Well, you’ve had the Laguna already, so we decided to give you this one instead.”
Anyway, when I took it back, they asked how it’d been. I said it’d been great fun, and was an enjoyable car to drive. At which point the guy smiled, and said “Yeah, we thought you’d like that one“.
I’ve been going there too often, obviously, but that really is some good customer service…
Missing in Action
Posted: Sat 3 March, 2007 Filed under: Charm School, Customer Services, Music, Sweary Leave a comment »You know, I’m beginning to think I’m cursed when it comes to gigs – particularly at Brixton Academy.
Last time I was supposed to go, to see Massive Attack, it snowed, and I didn’t go.
This time, I’m supposed to be going to see Nine Inch Nails next Wednesday, only I haven’t yet received the ticket from cunty fucking Ticketmaster. Yeah, sure, I’ve moved since I ordered the tickets, but I’ve also registered that change of address with the useless bastards, so that shouldn’t be a problem.
Yesterday it took me half an hour just to get to, fill in, and send the form to ask where my tickets are. I still haven’t heard back. Useless fuckers. The site has been ‘improved’ and now lags to chuff, blows up the browser, and is generally now just as broken as Ticketmaster’s ‘service’ in the first place. So I suppose that at least it’s representative…
So far, the odds of me seeing NIN are emphatically not good. I stand to be signally unimpressed…