Weekend of Quiet – the nPower farcePosted: Thu 2 July, 2015
As I said earlier, the only scheduled thing for the weekend was a visit from Lowri Beck, the clowns who are nPower’s third-party partner in the area – who needed to check my electricity meter.
Supposedly they legally *have* to do this once a year – and they allege they haven’t been inside my property in four years (i.e. before I even moved in), so it’s hardly a legal requirement in the first place. Saying they haven’t had access is utter bollocks, by the way, as someone from the company was in there to check the gas one a month ago, and I’ve had people from the same company in to do readings before (except they then lost them, due to being useless cunts)
Anyway, the guy turned up, and in his most helpful manner said “Oooh, that’s not good. How long’s it been doing that?”. To which, of course, I said “Doing what?”, as I’m not a fucking mind-reader, and couldn’t tell you one end of a meter problem from the other. “That” he says, and points at the meter. “Go on, give me a clue.”
Turns out, there’s a flashing light that says “I need replacing”. It wasn’t there two weeks ago when I took my own meter reading, but now the clowns are here, we get the full circus lights. *sigh*
So – I now need to get a replacement meter.
But in a fit of truly inspired crap customer service, Lowri Beck’s installers only work Monday to Friday, 9-5. So to get a new meter, I’m going to have to take time off work, costing me money for something that’s entirely not my fault. And nPower won’t offer any alternatives, compensation, or understanding. (Which is no surprise whatsoever)
I’ve got it booked in, but it looks like it may just be time for yet another fight with the asshats at nPower. Oh goody.