Return As FoundPosted: Wed 25 October, 2017
Earlier this month, I wrote a bit about some of the electrical issues that’ve been niggling on my current car, and something about the hassles I’ve had with the garage along the way.
Today was (hopefully) the final stage of that – the car had a new battery last week, which has helped, but there was still an issue with the starter motor. The garage spent a fair amount of time arguing with Kia (or at least saying they were arguing with Kia) but in the end I got it as a free replacement – so I’m quite happy on that score.
So today was the day for getting that fitted, and I’m vaguely optimistic that this will be the job done. Time will tell, of course, but it’s got some good runs and conditions over the next few weeks, which should help me find out whether we’re finally sorted.
However, both of the most recent visits have obviously required a complete disconnection of the battery (obviously, in the case of the replacement battery!) which has resulted in the car computer being totally reset. I don’t mind that, in general – I try to be realistic about these things. But at the same time, I would have thought that a basic level of customer service would be to at least set the clock and calendar back to the correct settings.
I’m obviously wrong though, and utterly unreasonable. 🙂
All told, the entire thing has left me less than happy with Kia as a whole – even taking into account that replacement starter motor. A lot of this could (indeed, should) have been sorted on the first return visit, and shouldn’t have taken another three visits and a bundle of arguments. My experience as a customer has been woeful, and has currently put me off having another car from Kia, as that would mean keeping on using the same garages.
Anyway, even with that replacement starter, next time the car needs anything doing to it, I’m going to try the other local Kia dealership – it’s the same distance from me, but in the opposite direction – and see if they’re any better. It’ll be interesting to see if they can do better than the current ones…