Friends and FamilyPosted: Mon 20 August, 2018
A couple of weeks ago, I wrote about the dumb-ass “Would you recommend this hospital to your friends and family” survey that I received. Between here and Facebook, I received a number of comments from friends saying “Yeah, we keep getting those as well”.
So I complained to the hospital about it, and how stupid it was as a question, and how ill-thought-out it was.
Turns out, this question is that this is the “Friends and Family Test“, which is the NHS’ major/primary metric on what people think of their hospital visit.
According to the NHS, it’s “an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.“
Of course, that’s still garbage, because the question has absolutely nothing to do with what can be improved, or how the actual visit/appointment was. So it’s all a bit pointless.
So it’s worth knowing that if you are someone who gets a lot of these surveys, you can talk to the PALS department of your hospital and get taken off the survey list.
And finally, if you think it’s a dumb-ass question and a pointless survey, it’s worth registering a complaint with the hospital about the survey. The only way they’re going to learn it’s shit is if enough people keep telling them it’s shit.