SatisfactionPosted: Wed 8 August, 2018
Yesterday, I had a (non-urgent, outpatients) appointment at my local hospital. All went well, and I’ll be returning occasionally over the next few months. Which is all as expected.
What was less expected was a text message today from the hospital, containing a “Patient Satisfaction” survey.
The first question? “Would you recommend this hospital to your friends and family?“, and a set of five options for the likelihood of doing such a thing.
Now, I don’t know about you, but I really don’t recommend that my friends or family visit a hospital. Certainly when none of them are even in that hospital’s catchment area.
What kind of cretin comes up with this shit? Even more relevantly, what kind of cretin approves this shit?
And if I’d been – for example – visiting the Oncology department (I wasn’t) for treatment, I wonder if I would have received the same survey?