Driving Change – Better Services
Posted: Thu 30 November, 2023 Filed under: Business, Cazoo, Customer Services, Domestic, Getting Organised, Insurance, Thoughts 1 Comment »Following on from the utter farce with Cazoo being shockingly shit at customer services, it’s only fair to mention that there have been other companies who have made things a lot easier than they could have been.
First among those has been Enterprise, who have always been a stand-out for me when it comes to car-hire firms. They have one simple thing that makes them stand out (and I don’t understand why other hire firms don’t mimic it) in that quite simply, they come to collect you rather than insisting on getting to them. Alongside that, there’s been no hassle when I’ve needed to extend the hire period and so on. I know that really it’s “just” a case of doing the jobs they’re paid to do, but sometimes even that feels like a rarity.
Honourable mention also goes to We Buy Any Car, who again just did what they said they would – I got the old Kia to them, they checked it out (and explained the entire process really clearly) and paid what they’d agreed within the day. All the paperwork came through fine, the V5C change of ownership and so on, and it was all smooth and easy. (Cazoo wouldn’t do a trade-in on the Kia, as it was over their mileage limit, which is fair enough)
Alongside that, even my car insurers (Darwin Insurance) made life easy. Once I’d taken delivery of the car, I checked other insurance providers so I’d got a good idea of costs, and then called my current insurer to see what the charges would be with them. It turned out that sticking with Darwin would mean a premium that was about 50% higher than a different provider, so it made sense to cancel the current policy and start a new one for the new car. Darwin made that cancellation process easy and smooth – and it turned out that I’d paid enough that I got a refund rather than having to pay the cancellation fee. (Which has just *got* to be a win!) The new policy has also all come through fine and been easy to sort.
So, despite Cazoo being a monumental pain in the arse, there’ve been others who’ve made the entire thing a lot easier than it could have been. And that’s something I’m deeply thankful for.
We too had excellent service from Enterprise when we were hiring vans to move stuff up at the beginning of the first lockdown, and, indeed, right through the first year of the pandemic. They went above and beyond with ‘fogging’ to make sure there were no germs in the ventilation/heating system. And sometimes they were actually cheaper than a local place too.
It’s a pity that today’s Google algorithms are unlikely to allow your poor experiences of Cazoo to get high enough up the searches to reach people looking for reviews before using them.