Car Servicing
Posted: Thu 18 October, 2007 Filed under: Customer Services, Weirdness 1 Comment »The other day, I had to take the car into the garage for a couple of things – nothing massive, just a replacement headlight bulb, and a check into some squealy noises in the power-steering.
In the end, the car was in the garage all day, as I was at work. They did the bulb, checked for the intermittent noise, and looked at some other stuff.
When I went in to the garage to collect the car and pay the bill, I was fully expecting a bill for £80-£100, what with time, materials and the like. My estimate of what the bill would be was hugely wrong – awesomely, impressively wrong.
The bill actually came to – are you sitting down? – 95p. Needless to say, I didn’t bother paying it by credit card…
Let the train take the strain
Posted: Tue 9 October, 2007 Filed under: Customer Services, Cynicism, Travel Leave a comment »I saw yesterday in the news that apparently the route I use to get to work is a huge success, with 35% more passengers on it per year than originally predicted. Which is great in a number of ways – although not so great in a number of others.
Last year saw the route take 670,000 passengers, which isn’t bad for a fairly rural/provincial service.
But, if the route is so successful, and (if you average out the costs of travel at £10 per passenger – which I reckon is probably a conservative estimate) has already repaid the original investment would it be too much to ask to have trains of three or even four carriages, rather than the current standing-room-only rigid-in-peaktime trains of only two carriages? It’s not like the platforms can only cope with two carriages, and it would probably persuade a lot more people to use the service on a regular basis.
As it is, the service is OK – depending on when and where you get on the train. In the mornings, I’m lucky now to get a free table, although on the way back it’s not to bad (for me, anyway) as I get on the train as soon as it pulls in, rather than trying to jam myself in at the last possible second. But for many people that’s how they see the peak-time service – as one equivalent to a commuter train to London, jam-packed and standing room only.
If One Trains repaid some of the customer/passenger investment by adding an extra carriage or two, the service would be just as well used – and probably more so – but with a considerable lessening in the number of customer complaints.
You’d think that would make sense, wouldn’t you?
CAPI_Worker module
Posted: Fri 28 September, 2007 Filed under: Customer Services, Geeky, Getting Organised 18 Comments »A while back, I upgraded my phone to the Sony Ericsson K800i. Once I’d received the phone, I also installed the Sony-Ericsson PC Suite, so I could synchronise the phone and my PC (something that’s always a pain in the arse anyway). Ever since then, I’ve had an error come up every time I start the PC, telling me that the CAPI_Worker module has crashed. It’s not a big problem, but it’s an annoying one, because it also meant that while I could connect my phone to the PC for moving files around and the like, I couldn’t actually sync it – I synced OK the first time I installed the PC suite, but then it wouldn’t connect any more.
Anyway, last night I did some furkling (also known as “fucking about on t’internet, and searching Google in particular”) about the problem, and then had a play on the PC. Sony Ericsson themselves insist there’s no problem, and that if the CAPI_Worker module is crashing, you’ve got a dodgy install of Windows. Only that’s not the answer at all – fortunately, I read someone else’s post about that before I tried re-installing Windows. But I did find a fix. After the more link, it gets a bit geeky…
Read the rest of this entry »
“Observant”
Posted: Fri 21 September, 2007 Filed under: Customer Services, Cynicism 2 Comments »I’ve been using online banking for years now. I look at it at least every couple of days, and keep a fairly close eye on what’s coming in and out of the account, which means I also look at the online statement on a regular basis.
A lot of the transaction details start off with four numbers, something like “8217 iTunes”. I’d never really paid attention to them, just figuring that it was some kind of bank code. In a way I was right.
You see, I’ve just figured out what those numbers actually are.
Recently, the bank sent me an updated Switch/Maestro card- nice of them, considering I hadn’t asked for it- which (obviously had a different 16-digit number on the front to the one I already had.
Yes, the four numbers on the bank statement are the last four on the card. Turns out I’d forgotten to update the card details on my iTunes account, so the old card (which should’ve been “immediately cancelled once I started using the new one”, according to my fuckwit bank) was used when I downloaded some music from them. And lo, the old card’s four numbers are listed against iTunes.
Clever, innit?
21+
Posted: Thu 20 September, 2007 Filed under: Customer Services, Cynicism Leave a comment »In light of this ridiculous story where a 71 year old man was refused alcohol “because he wouldn’t confirm he was over 21 when asked”, I wonder how long it will be before someone else comes forward and says “I’m 16, and the same store let me buy alcohol”?