D4D

Up yours, Kemosabe

Archive for the category “Geeky”

Technical Dipshittery

Yesterday, I got a text message from O2, telling me that they were going to be closing their TuGo app (an app that allows phone calls to be made/received through my wifi connection, when the mobile phone signal is bobbins) at the end of November.  It gave some options for enabling better alternatives, including their ‘4G & WiFi Calling’ through a range of phones, so it will no longer need a separate app.

That’s all well and good – and TuGo has always been a bag of shite anyway.  So I started to go through the process, as ‘detailed’ by O2 of how to get it all set up on my phone.

Except that once I’d enabled it on my phone (or tried to) it told me I needed to do it via the O2 website, to activate it on my account. Bit of a pain in the arse, but OK, let’s get it done.

Oh.

The page detailed in the message doesn’t actually contain the information necessary. I can see a link explaining how great the 4G and Wifi Calling is, but nothing to activate it.

So, I start up a LiveChat with one of their Tech Gurus, who tell me that it’s still showing I’ve got Tu connected to my account, and that needs to be removed before I can do anything. No worries though, they’ll sort it out.  Give it about half an hour, reboot the phone, it’ll be done.

Except it wasn’t.

So I got back in touch with O2, this time by phone instead of LiveChat. Oh dear, oh dear.

I (eventually) got through to another of their Tech Gurus, who again says that Tu is still connected to my account, and that I have to uninstall the TuGo app on my phone in order to get rid of the connection. No idea why the previous tech person said they could do it, that’s not possible, it can only be done from your phone, sir.

So I uninstall the app, in the usual way.  Oh no, sir, you haven’t uninstalled it. You’ll need to go back to the app store, reinstall the app so you can uninstall it. (Eh? What?)  Yes, you’ll need to reinstall the app – you didn’t uninstall it, “you just deleted the little picture on your phone”.  That’s a direct quote. From a Tech “Guru”. Who doesn’t appear to even know the word “icon”.

So. Let’s see how this goes.  Phone call goes to speakerphone, so I can go through the process while the “Guru” is still on the call, and telling me what I need to do.  I reinstall the app – and in order to get in to it, I have to rebuild the connection and association with my number – because uninstalling the app has got rid of all that information . Which is exactly as it should be.

I rebuild the connection, then go into the app’s Settings and Delete the Account.  The Guru says “Oh there we go, I can see you’ve now uninstalled the app”. No, I haven’t, I’ve deleted the account. The app is still installed, I can see it.  “No, it’s uninstalled”

All the way through the call, that “Guru” couldn’t tell the difference between “Delete the Account/Connection” and “Uninstall the App”.

It’s resulted in two further interactions with layers of O2 management, telling them the problems, fixing the issues, and generally getting it more sorted.

And all the way through this, all it would have taken was for that “My Device” webpage saying “You’ve still got an active connection to TuGo – you need to remove that before we can progress. Here’s how.”  That would’ve fixed everything, and I wouldn’t have needed to speak to O2 at all, let alone a total of four times.

Sometimes I just despair of people, and companies.

Moving Emails

Over the weekend, I ended up moving a lot of my email processing over to Amazon’s “Workmail” product. So far, it’s gone pretty well, but we’ll see what happens over time.

The email server/service I was using (via a company I do a lot of my hosting with) was generally OK, but had some significant issues which they didn’t appear to be able (or willing) to fix. The main one was that emails with attached files – particularly PDF and Word documents – would occasionally disappear. They wouldn’t bounce back to the sender, and they wouldn’t tell me (the recipient) that something had gone wrong, they’d just disappear with no notice to anyone.

Generally it’s been survivable, but last week there were things for HMRC and others that didn’t make it – things that were, safe to say, bloody important.

So I’ve moved the primary accounts over to Workmail, and it’s been quite smooth.  The setup didn’t take long, and while there were a couple of teething errors when it came to migrating the emails from Old to New, it all worked pretty nicely.  Once I knew what the hell I was doing (and/or looking for) it became even easier/better.

After that, the main ball-ache has been putting the new accounts onto all my devices, and getting everything to syncronise properly again. It’d be nice if you could just push the new account to your devices, but that’s a level of tech that’s above and beyond what we’ve currently got, sadly.

Still, it’s all worked, I’m fully moved over with all my key accounts, and it hasn’t made me want to throw computers through windows. Even that is pretty noteworthy, I think.

Paying for Parking

During the working week, I regularly park in an area controlled by parking meters – not one per slot, but in big blocks, so you pay for your ticket/parking at a machine, and return the ticket to the car.

It’s an area/business that in many ways doesn’t seem to have kept up with progress at all, but in others is quite a way ahead of most other places. It’s very odd – and it seems like a lot of people are caught in that middle space between the two extremes.

You see, the meters themselves take cash, and only cash. There’s no facility to take card payments, let alone contactless. I assume that some of this is down to maintenance costs – the more things it can do, the more things there are that can fuck up.

Then at the other end of the scale, we can use online/mobile payment setups like RingGo to pay for parking, which is super-easy to do, and works really nicely.  (There are other parking payment providers, most of which are worse than RingGo, but they’re still getting used by various councils etc. around the country)  There’s no need for cash, it’s all smooth and simple to do, with the parking wardens having smartphone equivalents where they can check each vehicle’s registration and see if it’s paid for parking online.

Both solutions seem to work, either with the super-basic “put coins in the machine” or the semi-techie (but still really pretty simple once it’s set up) paying via mobile/online.  There’s also the ability to pay by phone using RingGo, but that appears to be overly complex.

However, both options seem destined to confuse the majority of people.  I regularly see people dredging pockets for change – which is becoming less common, with the prevalence of debit cards and contactless payments, so they’re surprised and unprepared for needing coins to park – or completely stumped by smartphone apps, or having problems with the paying by phone.

In some ways that harks back to people not being prepared, but at the same time I do understand that these meters are a bit of a surprise. They’re so low-tech in many ways, and people just don’t seem to expect that.  But they’re also unprepared for using their smartphones – despite this whole pay online/app thing becoming more and more common for parking – and don’t have the relevant app, or have it set up. And even with 4G coverage etc., it seems that a lot of them are utterly unable (or just unwilling) to sort out installing the app and just doing things the easy way.

I don’t know what the answer is. I think we’re in this weird hinterland at the moment, where we’ve still got simultaneous low-tech and hi-tech solutions, and people are just caught in the middle, too advanced to be happy with the low-tech, but a large number also still unhappy or uncomfortable with the hi-tech alternative, so they’re stuck in some kind of mid-tech wilderness.

It’s very odd, but interesting to watch and see how things go.

Updates

Yesterday, I was a bit stumped about what to write for today – but luckily, AVG came to my rescue.

It put up a notice yesterday on my screen telling me that six of my installed programs were out of date – which is kind of a surprise, as I’m normally pretty good at that kind of thing.

Then I read the message properly…

You’ll need to click on it to embiggenify and make it properly readable – but basically, all six programs it was telling me were out of date were actually *more* up to date than the ones it wanted me to install.

So no, I don’t think I will ‘update’ them to keep my machine safe.  For fuck’s sake.

#1 Dad

Sometimes, you see something, and your brain just goes “What?!?”  (or words to that effect, but with more swearing)  Currently, there seems to be a theme connecting that with both Father’s Day and Star Wars.

Last year, we had the card with Kylo Ren…

[Spoiler from two years ago –  Kylo Ren kills his father]

This year, I’ve seen this in Sainsbury’s…

I’m pretty damn sure they haven’t seen the same Star Wars films I have…

London (2)

Following on from last week’s post, I was in London a lot last week.

On Thursday and Friday I was at the always-excellent Lead Developer conference, at the QEII Conference Centre, near Westminster Abbey and Houses of Parliament.  I could have chosen to stay in London overnight on the Wednesday and Thursday nights instead of travelling each day, but honestly, I couldn’t be bothered. So instead I ended up with longer days, travelling each day down to London and then walking (because I’m a lunatic) from Euston to Westminster, and back afterwards – roughly three miles each way, and yet still preferable to taking the tube.

It made for long days – particularly as I also chose to eat in London both nights, with a friend at Iberica on Thursday, which I’d not been to before (but will be go back to) and on my own on Friday at Monica Galetti’s Mere Restaurant, which I love. (And apparently I’m the person who’s been back the most since they opened in March – an achievement of which I’m simultaneously ridiculously proud, and somewhat ashamed)

And then on Saturday, having seen a recommendation from a friend, I had been lucky enough to get the last available ticket for the matinee performance of The Resistible Rise of Arturo Ui, at the Donmar Warehouse. I’m going to write more about that in a separate post, which’ll be done for later this week. (Just in time for the production to finish on the 17th. Helpful, eh?)

Sunday was allegedly calmer, but still busy – and involved catching rather more sun than I perhaps should have, although not to any point of danger or ill-health.

And now, I’m back for a new week of work, which is going to require some brain-power at some point early on.  Bugger…

88888

Sometimes, things come together fortuitously.

Over the weekend, it was this – I got in the car one morning, and saw that the odometer was on 88,888 miles. So I took a picture of it.

I know it’s properly geeky, but still, it made me happy to have caught it – and with no risk to anyone else.

Post Navigation