B&Q – Comments and Feedback

Back in February 2005, I wrote a very snarky post about B&Q‘s general inefficiency, incompetence, and piss-poor attitude.

It’s had a fair number of comments along the way, but yesterday, some charming person from B&Q dropped by to leave his thoughts.

Lovely…


Speedy Response

On Tuesday, a poxy ticket machine ate my credit card at Cambridge rail station. In the run-up to the Festering Season I was emphatically not amused.

Anyway, I reported it on the lost/stolen line, so that the card was cancelled, and all that jazz.

Yesterday, a new one arrived – and they’d already sent through a reminder of PIN and so on, so all was cool.

And I have to admit, considering they must be chuffing busy at this time of year, I can’t help but be a bit impressed that it’s taken four days (I’ll exclude yesterday, as that was just delivery in the post) from reporting it lost to it being replaced.


Collecting Stuff

Bah, HumbugAbout a month ago, I ordered something for Herself’s Christmas. Because I didn’t know how long it’d take to appear or where we’d be living at the time, and because the company offered it, I used Royal Mail’s Local Collect® service, which means that the package gets delivered to a local post office of your choice, from where you can collect it. Bloody brilliant – makes life a lot easier than wondering where something’s going to arrive, or when – I can just pick it up on the way to/from work.

Which is what I did this morning. Only, well, it looks like perhaps the actual Post Office people didn’t know what the service was. Or even the meaning of the word “service”.

They tried telling me that I’d used the service incorrectly, and that they’d have been perfectly within their rights to send the parcel back.

At lunchtime, I’ll be dropping in a printout of this page which may help explain it to them.


Oddbins Response

Blimey, they got back to me last night…

Yes, I agree it’s a pretty appalling time for our website to have problems.
We hope that they should be sorted out later on today, but I can totally appreciate the fact that that’s a bit too late!
If you decide you want to you could call us on 0800 328 2323 and we can place the order over the phone.
If you mention that you’ve been having problems online we will endeavor to get the order out for delivery before Christmas.

So – fairly impressive all told. But they still lost my business…


Ordering Stuff

Bah, HumbugDespite not being a fan of the Festering Season (a revelation rapidly filed under “Sherlock, Shit, No”) I do still do an amount of present purchasing for others.

In this case, I was trying to order something that my father would like, and so went to Oddbins as they’ve been useful in previous years. This time? A good selection, but can I get it delivered? Can I chuff-as-like. Each time I try, I get thrown out with an error.

So it’s off to email customer services…

I have repeatedly tried ordering from your website, and have failed each time when I try to add a delivery address to my account.
The process throws out an error, telling me to contact the webmaster. Unfortunately, Oddbins has managed to not have a contact
for the webmaster on the site, so this’ll have to do.
Anyway, because of these problems, and the complete refusal on the part of Oddbins to guarantee delivery by Christmas, you’ve now lost the custom. Admittedly it was only £40, but all the same, that £40 has now gone to another supplier.
In the run-up to Christmas, I’d recommend fixing the website problems ASAP – it happens any time I try to add a new delivery address (whether to my address book, or just for this one delivery)

Which I think is pretty helpful, all things considered.

It remains to be seen what the response from Oddbins will be…


Bloody Expensive

Having lost it yesterday, and having absolutely no idea where the spare one is since we moved (it’s in a box…) I had to nip out at lunchtime today and buy a set of spare stylii for the XDA.

£10 for three ?!?

Fucking hell. Still, that’ll teach me for losing the bugger. Ah well.


First Class?

Can someone tell me, just what is the point of buying a first class ticket when you’re on a regional train?

I can understand it (up to a point) on the big long cross-country jobs – I used to take advantage of club class, first voyager, or whatever the feck they called it when I was travelling reguarly between Manchester and Reading, because most of the time it was the only way to guarantee getting a seat. Even better, it was normally a seat that wasn’t dead opposite a squealing child, or some mad git trying to talk to everyone. And you make sure you take advantage of the free snacky things and so on that come as part of the “benefits” of ‘first class’ when you have to pay that much extra, so it kind of works out. (well, it doesn’t, but if you get enough freebies off them, you can almost convince yourself it’s worth paying double the price – and having a seat for four+ hours is a definite advantage over standing for the entire journey.)

But when it comes to the small regional trains, the only difference between first and standard class is that you’re in a different spot on the train. There’s absolutely no extra benefit. Well, maybe again you get a seat – but on all the services I’ve used of late (whether it’s London – Bracknell, Cambridge-London, or Cambridge-Attleborough) have all had free “normal” seats.

So what is the point of the first class bit on these little local services? Other than, of course, to fleece egotistical twats who think it makes them special, and to fill the coffers of yet another train company? </cynicism>