Vindication

Sometimes (as I’ve said before) you get a customer services call, and you just know that it’s going to be fun. (You may also want to hover over the links to see the full URLs for them. Up to you, of course.)

Today’s example:
“Hello, is that [Lyle]”
“Yes”
“A couple of weeks ago, you called Anglian Water. Do you mind answering a few questions about that?”
[rubs hands in glee]
“Not at all.”
“Ok. Now, what did you call Anglian Water about?”
“I called because Anglian Water had sent me the half-yearly bill for water rates. Considering Anglian Water has insisted that we can’t use their water now for six months, I thought that was taking the piss. So I called the customer services people.”
“Ah. And did the call go through immediately?”
“No. Once we’d gone through the AVR system, the phone rang for a good ten minutes before getting answered.”
“Oh. And was the customer services person helpful?”
“No. In fact, he was so sarcastic, I lodged a complaint about him with his supervisor. Who, in fairness, has been very very good.”
“Ooookkkkkk. So would you say that Anglian Water‘s customer services handled the call well?”
“Well, that depends. If it were any other company, I’d say that their handling of the call was abysmal. But with my experience with Anglian Water, I’d say that this call was about normal.”
“[laughs]. So you’re not a fan, then?”
“Put it this way. I currently think Anglian Water‘s sole purpose on this planet is to give estate agents someone to look down on.”
“OK, thanks”
“You’re not going to put that on the sheet of paper, are you?”
“Oh, I have done. Thanks, you’ve been very entertaining.”