Complaint to Wembley Stadium’s Parking people

Ah, I do love writing letters of complaint.  In this case, it’s about the car parking at Wembley Stadium, and the exit nightmare…

To whom it may concern,

I am writing to you to complain in the strongest possible terms about the farcical car-parking situation at Wembley Stadium.  I understand that it is primarily a “public transport” venue – however, National Express don’t do coaches to anywhere within 40 miles of my location, so driving was the only way to come to Wembley Stadium.

Last night, after the AC/DC concert, we left the Stadium by 11pm, and didn’t get to leave the car-park ’til 12.15am.  75 minutes to get out of a car-park (we were in Green Car Park, on Level 4, so there was only one ramp to go down in order to exit the venue) is simply not an acceptable time.  The O2 manages to get people out within ten minutes, mainly because they have parking attendants guiding and managing the traffic.

In a venue like Wembley Stadium, where so much thought has been given to managing the flow of people out of the stadium, it’s deeply bizarre to then have absolutely no thought or management of the car parking.  Getting away from the Stadium is, by necessity, the last thing one remembers: it is the freshest memory, and colours the judgement of the entire event. In this case, while the concert itself was fantastic, the parking and exit strategy is going to be enough to make me severely reluctant to visit Wembley Stadium again. I would rather go to a venue like the O2 where the exit policy is smooth, organised and rapid than go to Wembley Stadium where it is nothing short of farcical and shambolic. Paying £25 for the privilege of being stuck for an hour and a quarter is just adding insult to injury, I’m afraid.

I look forward to hearing your response to this complaint.

Sincerely

Lyle

See, and not a swearword in place!  I wonder what the response will be?


Knackered

So, yesterday was the AC/DC “Black Ice Tour” concert at Wembley Stadium – and right now I’m utterly knackered.

I left the house at 2.15 to go and collect the other person (the almost-brother-in-law) I was going with from Dereham before starting off for London at about 3.30 to go thrashing down to Wembley. We got there about 6pm – not too bad, although we could’ve done better if the satnav hadn’t decided to mis-direct us on the North Circular. Still, got there in plenty of time.

Wembley is bloody impressive – and effing huge. We were right up at the top, which meant that the band were about a centimetre high – although the big video screens either side of the stage meant they were much bigger – ooh, almost like watching a video of them live.

Anyway, two hours of standing, watching the gig – which was ace, and for which another post is due to be written (along with manky cameraphone pictures) – before heading home.

And that was where it all went a bit tits-up. You see, Wembley Stadium may be dead easy to get out of, but the car-parks really aren’t. Considering you’ve paid £25 – yes, twenty-fucking-five quid – to CS Parking (also known as City and Suburban parking) in order to park, I’d expect at least a couple of people out there guiding drivers and managing the traffic flow. But no. The parking situation when you’re coming out of Wembley Stadium is a total, complete and utter fuck-up. So we waited for half an hour, then decided to move, and all told it took an hour and a quarter to get out of Wembley Stadium’s car parking.

Once we’d done that, it was plain sailing – straight round the M40, M25, M11 and A11. Easy. I was back in Dereham at 2:45 and home at about 3:15.

But dear God I’m tired today –  and my feet fucking hurt, too. There’s a learning experience in that – possibly “lose some weight you fat bastard”. We’ll see.


Audio-Visual

Not content with the bed breaking last week, it looks like our DVD player is also on the way out.  For some reason the discs aren’t playing at all, and we’re getting told “No Disc” when there patently bloody well is one.

Normally, a replacement DVD player wouldn’t be an issue. Thirty quid (at most) and job done.

However, we’re in a similar situation to when my DVD player died years ago – it’s not just a stand-alone DVD player, it’s a multiple disc thing that also deals with all the surround sound, Dolby® etc., so it’s pretty much DVD plus the full stereo etc. Which means that ideally I’m looking for a DVD player with the Dolby 5.1 outputs, so I can plug the speakers into it and job done.

Only of course, they’re hard to find – if they exist at all. The players are rarely sold on their own, instead coming with all the speakers as a completely new bit of kit.

All told, it all becomes a bit of a pain. I’d rather just get the player, so we don’t have to get new speakers etc. too – but that doesn’t seem to be a possibility.


Wayfarer Software – Refund

Following on from the farce at the start of the month where I needed to use the Wayfarer navigation software on my phone, I’ve been working on getting a refund out of Wayfarer for it, as I’ve no plans on ever using the poxy thing again.

Initially I’d emailed telling them why the Wayfarer Navigator software was so bad in the case of my phone (the consistent 400′ out in position being a pretty significant issue) and got a response telling me to check the GPS on the phone was on, and had located the satellites. (I managed to not send a rude response to that one, patronising thought it was) They also tried telling me to update the software – regardless of the fact I was already on the latest version. (and had said so in the initial emails)

They’ve tried getting out of it by claiming I should’ve asked for a refund within 14 days of buying the full version of the software. Considering I hadn’t used it at all ’til after the 14-day “deadline” had passed, I wasn’t going to stand for that one, and brought up the wonderful phrase “selling goods that are unfit for purpose”.

Another refusal to refund followed, which resulted in the invocation of the Great Old Ones: “Trading Standards” and (my favourite) “Goods of Unmerchantable Quality”

And Lo, today they’ve confirmed a full refund.  Charitable of them, n’est ce pas?


Unshattered

So, that’s the rear window on the car now fixed, and I can drive again. Happy Day. So now all I need to do is go down to the place where it got broked, and sort out repayment of the excess with them.

And if anyone cares, I used AutoGlass, who are the recommended people when using Tesco Car Insurance. We’ve used them before (when Herself had her back window stolen while we lived in Bracknell, and for one other broken window incident) and they’ve always been impressively efficient.

In this case it took longer than expected (i.e. fixed today instead of yesterday) because the window that broke had to be ordered- it’s not a common one to break, apparently. So it got ordered from their central depot thingy when I called yesterday at about 3pm, was delivered to Norwich first thing this morning, and fitted here by half twelve.

I’d say that’s going to be pretty impressive by anyone’s standards, to be honest.


Wayfarer Software

The (far nicer than I could have been) email I’ve just sent to Wayfarer Software’s customer services/support team…

I would like a refund on my Navigator software – purchase no [whatever] . I had to use it properly for the first time on Friday while driving in London, and it’s the most abysmal heap of junk known to man.

The calibration is consistently 400 ft out, which leads to regularly being told to turn onto the road you’ve just passed – particularly in London. In addition, the navigator was trying to send me in completely the wrong direction (northbound round the M25 to get to Greenwich in south London).

I plan to buy a TomTom instead of ever using the Wayfarer software again.

Please let me know what I need to do in order to get a refund on my Wayfarer license, as in my experience it is utterly unfit for purpose.

Sincerely

Lyle

What I should have written would’ve been something like…

Dear Fuckbricks,

Refund my licence for the Wayfarer software now, because it sucks the bollocks of dead porcupines. The fucking thing couldn’t find it’s own arse, let alone find it’s way round London.

Your developers have wasted years of their lives writing this piece of shit. It’s not worth the fucking memory card it’s stored on.

Lyle.


Mileage (Part Two)

So, yesterday – all told it involved 310 miles, 8 hours of driving, and one exceptionally knackered Lyle.

The drive down to Wokingham from home was OK, not too painful (even on the M25, which was slow but not abysmal) and I did it in 2.5 hours all told. Drop off Hound at her place of residence for the next week, have some lunch, and it’s half three. So I decide I’ll head over to Greenwich and the O2.

It’s at that point that I realise I haven’t got the normal sat-nav in the car. I had it the day before for the drive to Welwyn Garden City, then Herself used it in the evening, and I’d forgotten to make sure I got it back. Oh bollocks.

So instead I had to trust the POS sat-nav thing on my phone – a heap of crap called Wayfinder. And Jesus H Christ on a warped pine crutch, it really is a piece of shit. First of all it took no less than fifteen minutes to find where the fuck it was – although that may be a fault of the phone’s GPS rather than Wayfinder. However, the fact that it was consistently 400 ft out was entirely the fault of Wayfinder, and meant that it had a nasty habit of saying “Oh, you wanted to turn left back there“. Now I’m sure that’s fine out in the arse of beyond where 400 ft doesn’t mean a thing – but in central London, 400 ft is the equivalent of about six roads.

Wayfinder also wanted me to go some deeply surreal routes.  My original idea had been to go southbound (anticlockwise) round the M25 from the M4, get to the junction for (probably) the A2, and belt straight up to Greenwich – probably the longer and (in theory) quicker route. Only (as usual for the M25 on a Friday) it was jammed solid for about six junctions. Fuck that, thinketh I. (And bear in mind here, Wayfinder was trying to tell me to go northbound on the M25 instead)

So – straight along the M4, into the city, through. Only that was buggered too. (And Wayfinder kept planning on taking me back north of the river for some fuckforsaken reason)

So – round the infamous South Circular Road. I know a bit of it, but not all of it, so I might have to rely on satnav a bit. And there laid my biggest mistake of all. Because Wayfinder didn’t want me to take the simple South Circular (A205) route round to the A2. It wanted to take me the tourist way (and also possibly to get up to the M40 and go through from there). Every fucking time. And be 400 ft out in its estimations. All the fucking way round.

Eventually I gave up on it, once it tried taking me through Elephant and Castle.

From there, and pretty epically lost – I knew very roughly where I was, where I needed to be, and roughly the roads I needed to take – I finally found myself, got back on the road I wanted, and once I’d done that it was a 30 minute run through to the O2 itself. I should have been able to do the route in 90 minutes, give or take – maybe 2 hours in shitty rush-hour traffic.

Instead, because of the cuntbrick piece of shit satnav software, it took me three and a half bollocking hours to do fifty miles. Yeah, go on and laugh, fuckers.

By contrast, the drive home was two hours door-to-door, and belted past. We got home at 1:15.

I’ll write more about the Pink concert itself later or tomorrow – but for now let’s just say it was fan-bloody-tastic. Well impressed all round.