Indicators
Posted: Tue 14 August, 2007 Filed under: 1BEM, Customer Services, Cynicism 4 Comments »Recently, a friend of a friend went out and bought a new car – well, new to them, not brand-new. Now, at which of these points would you decide to not buy this vehicle ? (I should point out, one of these is a joke – the rest all happened)
- The vehicle in question is seven years old, and has only 24,000 miles on the clock
- The dealer knocks the car down from £6,500 to £5,000
- The offered warranty on the vehicle is one month.
- The dealer says he was thinking of painting it bright yellow, it was such a damn lemon
- The brakes seize on the car three days after purchase
So – when would you have decided not to buy it?
Taxing
Posted: Mon 13 August, 2007 Filed under: Customer Services, Domestic, Getting Organised, Thoughts, Travel 1 Comment »I’ve now had my car nearly six months. Which, of course, means that it’s also coming up to the expiry of the six month road-tax I got with it.
I got the reminder for the road tax last week, and decided to have a go at the entire Road Tax online thing – and it all went really painlessly. Herself had tried it last month for her car, and hadn’t been able to get through the process, so I was wondering how good it would be, but yeah, the entire process was easy – and a lot less time-consuming than going to get the disc at the Post Office!
eNannying
Posted: Fri 10 August, 2007 Filed under: Customer Services, Cynicism, Geeky, Security Leave a comment »The story today about a report recommending better laws against ‘e-crime’, recommending that software producers etc. should be made to pay compensation to the victims of ‘e-crime’ left me frothing at the mouth.
Responsibility for protecting users also fell to “the IT industry and the software vendors, the banks and internet traders, and the internet service providers”, he said.
Now I’m sorry, but that is just utter shit. Well, up to a point, anyway.
Personally, I firmly believe that we’re responsible for our own security, whether that is the physical stuff (closing/locking doors and windows, locking the car, that kind of thing) or whether it’s computer security – anti-virus, firewall, security patches, keeping the OS up to date, all that guff. However, I also try to bear in mind that the world is full of fuckwits, so I would like to see PC manufacturers/sellers have some decent (and preferably free) security software pre-installed on all new machines. Mind you, I’d also like to see ISP CDs provide the same kind of thing. And I’m not talking about processor- and memory-intensive hogs like McAfee or Norton, either. And I do think that if you’re provided with a broadband router/modem, then it should be one with a built-in firewall, rather than just the cheapest box they can find. So on that score yes, I do feel that companies should be encouraged to do more to deal with the problem from the start – and to have these things installed and activated by default, without the need to go through shedloads of financial commitments and contracts (McAfee/Norton/Symantec, I’m referring to you) – just have it ready to run from Day One.
But when all’s said and done, that security is still a personal responsibility, not one that should be legislated by government. If you opt for being a fuckwit, not running AV, running an out-of-date or unpatched browser/OS, and then clicking on some dodgy email purporting to be from your bank rather than going direct to the bank website to check it out, you deserve to get stung. I tend to think of it as an idiot tax.
Antivirus-wise, AVG offers a completely free version of their fantastic anti-virus software, which I’d recommend to anyone. Personally, I use the paid-for licensed version, because I think that the software is so good it’s worth the £25 for two years for a single license. (I’ve actually got it licensed for 5 machines, I think – should keep me going)
But none of this internet security stuff is really difficult. You just have to have some kind of intelligence, and not just click on a link in an email, for example. It really isn’t rocket science.
And if you can’t be arsed to run AV, or do just click on that link that says it’ll go off to [xxx] bank so you can change your password, as it may have been hacked already? Then I’m afraid you should be liable for the results of your own idiocy. And I’d say the same thing even if I were to fall for something like that.
Idiot tax – pay it, and learn from the experience.
Secure Passwords
Posted: Tue 7 August, 2007 Filed under: 1BEM, Customer Services, Geeky 2 Comments »At work, our password changes roughly every month. That’s fine, and makes sense. My work-related passwords are nothing to do with the ones I have for anywhere else, but they also tend to be sweary, because when I can’t be arsed to think of a new password, I’ll use some sweary combination – for example, the one before the current one was ‘cock-knocker’ . Hyphen and all. Go on, guess it at random.
This month’s one is also sweary, but in a far ruder way. Again, that’s fine up to a point. It’s not visible when I log in, and it’s not saved in clear text anywhere. So that’s fine.
Except that our illustrious IT department ‘fixed’ another section of the work I do, and I now need to enter my network password as part of the batch file that sends site revisions up to the various websites. And it leaves the password there in plain text for all to see.
So, yeah, bit of an oops. I may have to select a new (non-sweary) password in light of this development. Arses.
Banking Security
Posted: Sat 4 August, 2007 Filed under: Customer Services, Cynicism Leave a comment »Last week, I received a new debit card from my bank. All well and good – except that I hadn’t requested one.
When I called them to find out who had ordered it, they told me that they’d sent it themselves, as part of an “upgrade” to their security. This ‘upgrade’ involves sending out a new card with a different chip on it, and then at some point they’ll also be supplying me with some kind of card-reader. When that happens, supposedly it’ll plug in to my PC, and then I won’t be able to access my internet banking without both card and card-reader.
And that would all be lovely – except I have a nasty habit of using three or four PCs in any one given week, what with home PC, laptop, work PC and occasionally the work laptop as well. So in a fit of “upgrading” security, they’re making me go through extra hoops of inconvenience, having to carry this extra piece of gubbins just so I can access my online banking.
And when it comes to ‘increasing’ security, all that is immediately failed by the fact they sent out the cards with no warning. In envelopes that obviously contained a plastic card. So how would I have known if it didn’t appear? Simply – I wouldn’t.
So I don’t quite see how that’s an ‘upgrade’ to security…
Strike!
Posted: Fri 3 August, 2007 Filed under: 1BEM, Customer Services, Cynicism 2 Comments »Maybe I’m just naïve, but I really don’t understand how mail workers going on strike is supposed to resolve their dispute.
Royal Mail’s trying to cut costs, partly by laying off up to 40,000 people. Now if it were me, I’d be looking at getting rid of the fuckers that were knackering my business by striking…
But strikes don’t – in my perception – engender sympathy from the public for the plight of those on strike. Instead it’s all “fucking strikers”, and “making a pain in the arse of themselves”, particularly when you start wondering whether they’re also still getting paid full wage while standing around doing sod all.
So how does striking resolve the issue?