[PIDU = People I Don’t Understand]
There are many, many types of people I don’t understand – or at least whose thought processes are beyond me. That’s the theme of the PIDU posts (as mentioned here, although I’ll probably repeat this a few times) and may also become a bit of a throwback to the rants of yore.
This one’s a bit more niche – I work in a tall building, which has lifts (elevators, whatever you prefer) and it gobsmacks me on a regular basis how many people seem incapable of operating it with any form of common sense.
Primarily, this relates to people waiting on whatever floor for the lift. The lift lobby on each floor (well, except for the ground and top floors, obviously) has two call buttons – one to go up, one to go down. And, despite lifts having been in existence for more than 150 years, so many people seem to think it’ll work to hit both call buttons, rather than just the one in the direction they want to go in.
Of course this means that these fucking dipshits get in a lift going up, and expect it to be going down, as that’s the direction they actually want. If they’d only hit the sodding down button, it would work better, rather than them either getting on and going up before going down, or stopping to let them on, realising it’s going in the ‘wrong’ direction, and then getting off again.
But really, how can people not know how these sodding call buttons work, and what they mean?
After the events of last week, I pretty much exhausted myself – as evidenced by the fact that since then I’ve been dealing with a heavy cold and nascent chest infection. It started up on the evening of the Thursday, once we were back from the Fat Duck. (Of which more in other post, most likely)
As usual, basically it all kicked in once I’d stopped. It’s pretty standard with me – I can keep on going for as long as I have to, and then once I’m done, it’ll all catch up and whack me with a hammer.
I was rough on the Friday, and the Saturday was the worst, although I hadn’t realised how bad it was until too late. I’d been at the parents and doing some other stuff, and started to drive home. I’d not been feeling great, but it was only once I was driving that I knew it wasn’t good. I’d burned myself out completely, and all I could do was just get home and that was it.
For the first time in at least a decade (and that’s something else I’ll come back to in another post) I found myself thinking that I wished I’d got someone else around, someone to call on, so I could get home safely. It didn’t happen, of course, so I just got on with the task in hand, and got myself home.
I’m truly not proud of it, of having carried on and done the dumb thing instead of pulling into a layby or whatever and having a sleep. I did get home, and did so safely, with no problems. But that was, to be honest, more by luck than judgement. I honestly can’t remember at least half the drive, but I know that if anything had gone awry, I’d have remembered it, so that’s kind-of sort-of reassuring in some warped way.
I effectively took Sunday off after that, changed all my plans so I could do as close to sod-all as I’d let myself do, and it was needed.
It’s all on the mend now, but man, that weekend was really no fun at all.
With the whole “Solo Dining” project I’ve been doing this year, one of my bugbears has become OpenTable (who provide a lot of the table-reservation services for restaurants) and – more particularly – their “Dining Points” loyalty plan.
As it says on that page about Dining Points,
OpenTable UK members can earn OpenTable Dining Points when they make and honor reservations made through opentable.com, or our related mobile sites and apps.
They say the same thing on another modal window to explain Dining Points.
Except that’s not true – not true at all. I queried why I’d received zero points for several reservations over the last year, and they then started to say (and this is a direct quote from one of the responses)
points are only given to diners who start their search on our website and not the restaurants website as you know. This is because as you came from the restaurant website, you are considered a customer of the restaurant and they use our services on the back end to take your reservation for them. If we started awarding points to the customers of our clients they would feel that we are trying to steal you as a customer.
So OpenTable are, frankly, liars. They say clearly throughout the site “make a booking through OpenTable, and get points“, with no provisos, asterisks, or get-out clauses. This isn’t even me being pedantic about something – they’ve said something (repeatedly, in black-and-white!) that’s simply not true.
This would’ve been an easy fix for OpenTable, if they’d had any sense at all. If they’d said “Oh, sod, sorry, here, have the points, and we’ll make that text clearer“, we’d be done. But no, they started backtracking, patronising, and explaining why I was so wrong to believe their “Get points every time you book” spiel. No apology, no “thanks for letting us know“, nothing. All the customer-service skills of a concrete monolith.
Having hit that concrete monolith with no joy, I decided to take it further. Having checked their criteria, I raised it with the ASA (Advertising Standards Authority) and I’ve now had a confirmation from them that, having done an initial review, they’re going to investigate it further.
So, that’s going to be entertaining. I’m assuming that getting an ASA investigation done isn’t a trivial step, nor one that the ASA do for the fun of it. I’m also assuming that, because they’re investigating, the complaint has at least some merit.
As and when I hear back, I’ll write more here…