D4D

Swearing is the literary crutch of the inarticulate motherfucker

Archive for the category “Stupidity”

Updates

Yesterday, I was a bit stumped about what to write for today – but luckily, AVG came to my rescue.

It put up a notice yesterday on my screen telling me that six of my installed programs were out of date – which is kind of a surprise, as I’m normally pretty good at that kind of thing.

Then I read the message properly…

You’ll need to click on it to embiggenify and make it properly readable – but basically, all six programs it was telling me were out of date were actually *more* up to date than the ones it wanted me to install.

So no, I don’t think I will ‘update’ them to keep my machine safe.  For fuck’s sake.

On Being A Cretin

With life taking several turns over the last year, I’d given up a bit on going to the gym.  OK, I’d given up on it a lot. So I’d put my membership on hiatus, paying a small maintenance fee rather than the full monthly amount. (Because while I’m definitely an idiot, as will be shown shortly, I’m not a complete idiot)   It meant I wouldn’t have to pay a re-joining fee etc., and could reactivate things really easily once I was back to being in the mood for it.

Last month, I decided I wanted to get back to going.  Again, a number of reasons, but mainly just realising I wanted to do more, as well as some preparation for my idiot event in September – of which more later.

So I went to the PureGym website, logged in, and reactivated my membership.  Oddly, I had to pay a joining fee again, but I thought I’d just not read the terms and conditions properly, and it’s not a huge amount, so there we go. The proper payment comes out of my bank about a week later, and all good. Job done, I’m going back to the gym from June 1st.

Come June 1st, I look at my bank account, and there’s that maintenance charge again.  Weird.  Maybe it’s connected to that billing cock-up where I paid a joining fee.

So I call PureGym, to try and find what’s going on.  They tell me that the Direct Debit reference I’ve given them isn’t connecting to any of their records, so they’ll need more information from the bank, to know where that DD started, where it’s going etc.   Annoying, but indicative that a significant cock-up has occurred.

I ring the bank, and speak to someone there.  Let’s cancel that under the DD guarantee, here’s the details, it’s a Direct Debit for The Gym…   And a light goes on in my head.   I’m a cretin.

For whatever reason, I’ve got “PureGym” in my head as the one I’m going to. (And it’s one I was a member of, in two different locations)  Only that’s not the one I’m using. I’m using “The Gym”, and that’s where the maintenance payment’s come from. So I’ve re-joined a gym I don’t want, and not restarted the membership of the gym I do want.   For fuck’s sake.

The lady at the bank (having laughed) reinstated the DD for the Gym, and re-paid the money to them that’d gone out that day.  Then I went back to PureGym, explained that I’m a complete idiot, what had happened, and asked if it was possible to get my money and joining fee back from them.  No problem if not, we’d class it as an idiot tax, but if possible it’d be great.

And they did. It’s not a standard thing, but I’d not used the gym, it was still on the first full day of “membership”, and – I suspect most importantly – I’d admitted it was entirely my fault, and that I’m a moron.  (It also made them laugh, which is fine)

All told, I got lucky in many ways.  I’m lucky that (in general) my bank are pretty good on this stuff. I’m lucky that both gyms in question are month-to-month ones rather than contracts. I’m lucky that the people in both cases were nice, and obviously far more used to people shouting and swearing, and making out it’s all Their fault.

I’ve not lost anything (except some self-respect) and it’s all worked out.   But man alive, do I feel like an absolute cretin.

On Dealing With FitBit

This week, I was unlucky enough to have to try and deal with FitBit‘s idiotic e-commerce system.  I’ve had a Fitbit for several years now (well, two or three devices over that time, but all Fitbit devices) and the strap on the current one is getting a bit ropy, so I wanted to order a new one.

The ordering part is… OK, I suppose.  Then we get to entering addresses.  It tells me that it can’t validate my preferred delivery address at all, and won’t progress the order any further.  Not “Would you like to add this address to the system?” or “Please confirm the details, and we’ll accept your word for it that you know where the hell you work“.  Just point-blank ‘Computer says No‘ dead-end.  So far, so unhelpful.

In fairness, that should’ve been the warning sign.  But I carried on.  Rather than delivering to my office, I’ll set it to deliver to home.  That’s OK, except for the standard “Royal Mail PAF says this address should be in [nearest city], so do you want to use that, or the info you’ve entered”.  I’m used to that – it’s ridiculous, but it’s PAF, so I’m used to it, and it’s not going to change.

Enter in the card details, all well and good. Do the ‘Verified By Visa’ bag-o’-shite verification, and complete the transaction.  Get the email saying “It’s on its way”.  Happy day, job done.

Or so I thought…

Half an hour later, I get another email. “There’s a problem with this transaction”, saying that either…

  • The billing address provided doesn’t match the address on file with your financial institution  (No, it matches fine)
  • Your financial institution denied the charge for unspecified reasons (OK, maybe)
  • Your financial institution denied the charge due to insufficient funds (Nope, definitely not)
  • Your financial institution doesn’t recognise Fitbit.com as a vendor   (that sounds like cock to me)

I call the card company.  Nope, all fine, not even a declined transaction.  And “doesn’t recognise the vendor” is a bag of cock.  To quote them, “If it were for ISIS-Iraq.com, we might be blocking it, but not standard stuff”

I call FitBit, who are *massively* incompetent, unable to understand basic English, and can only “resubmit the transaction”.  Can’t change the card details, just ‘resubmit it’.
“OK sir, that’s gone through fine, so you’ll get a confirmation in a minute”
“Has it actually gone through the card company this time?”
“Yes, it’s gone through fine”
“What’s the transaction authorisation code?”
“We don’t know yet, it hasn’t gone to the bank”
“……”

So…. Fitbit, these <sarcasm>masters of eCommerce</sarcasm>, don’t do the card transactions immediately. They cache them, for some fuckforsaken reason. And no-one knows ’til then what’ll happen.

When I checked the resubmitted one, the phone cretin had also decided to change the address for billing and delivery to the PAF-recommended one (without even asking) so I ended up talking to them again, they edited the order, and ‘confirmed the transaction’ again (i.e. re-submitted it, and played wait’n’see with the cards)

That failed too, unsurprisingly.  Same email, you need to speak to us, same list of possible reasons. Card company re-confirms that absolutely nothing has touched the account – they’ve had a 1p pre-authorisation amount go through, which verifies the card details, but after that, nothing else has been received by them at all.

In the end, I’ve called Fitbit (again!) and just cancelled the order.  There’s better and quicker ways to do this. Hell, I can get a pikey knock-off strap through Amazon for a tenth of the price, and it’d be delivered tomorrow.

The really telling thing though, for me, was that when I cancelled the order, there’s not even a process for it. No questions about why I want to cancel, no attempt to keep the order, nothing. Just “OK, that’s cancelled. You’ll get an email telling you so”.  That tells you everything you need to know about whether a company gives a shit or not.

Missing The Point

A brief extra post, containing the headline of the day (from this story on Metro) …

Someone may have just missed the point there…

PIDU – Lift Control

[PIDU = People I Don’t Understand]

There are many, many types of people I don’t understand – or at least whose thought processes are beyond me. That’s the theme of the PIDU posts (as mentioned here, although I’ll probably repeat this a few times) and may also become a bit of a throwback to the rants of yore.

This one’s a bit more niche – I work in a tall building, which has lifts (elevators, whatever you prefer) and it gobsmacks me on a regular basis how many people seem incapable of operating it with any form of common sense.

Primarily, this relates to people waiting on whatever floor for the lift. The lift lobby on each floor (well, except for the ground and top floors, obviously) has two call buttons – one to go up, one to go down. And, despite lifts having been in existence for more than 150 years, so many people seem to think it’ll work to hit both call buttons, rather than just the one in the direction they want to go in.

Of course this means that these fucking dipshits get in a lift going up, and expect it to be going down, as that’s the direction they actually want.  If they’d only hit the sodding down button, it would work better, rather than them either getting on and going up before going down, or stopping to let them on, realising it’s going in the ‘wrong’ direction, and then getting off again.

But really, how can people not know how these sodding call buttons work, and what they mean?

Dumb as a Rock

Every so often, I do something – usually the same thing – and immediately afterwards think “Wow, that was dumb!”.  And yet I never seem to learn.

Basically, in the building where I work most of the time, the stairwells are fully glazed, and thus seriously bright.  And every so often I go into that brightness, and realise that my glasses are disgustingly dirty.  So I take them off and clean them – while walking down the stairs.

And every time, I put them back on, nice and clean, and think “Jesus, that was stupid”.

I’ve never come to any harm, never even slipped or missed a step.  But if I did, it’d be a significant fall.

In other news, sometimes, I’m a fuckwit.

Filling Time

(no, that’s not a euphemism)

So – this is a perfect example of how my life suddenly ends up getting busy…

As long-term readers know, I’m a regular at the Meatopia cooking festival at Tobacco Dock in London, which is usually on the first weekend of September. I’ve got tickets for both days (again, as usual) which would usually be enough to keep me out of trouble for that weekend.

Except now there’s a gig I want to see on the Saturday night, also in London. Which is also utterly doable – but makes for a rather busier and more complicated weekend, it’s safe to say.

So my plan was

  • Saturday
    • Drive down to Barbican, park up
    • Walk to Tobacco Dock
    • Eat Lots
    • Walk back to Barbican, check in to hotel
    • Travel to Camden for concert
    • Gig
    • Travel back to Barbican
    • Sleep
  • Sunday
    • Walk to Tobacco Dock
    • Eat More
    • Walk back to Barbican
    • Drive home
    • Die quietly.

Except it turns out my cat-carer can’t do that weekend. So….

It now consists of

  • Saturday
    • Drive down to North London
    • Travel to Barbican(ish), then walk to Tobacco Dock
    • Eat Lots
    • Walk/Travel back to Camden
    • Gig
    • Travel back up to where the car’s parked
    • Drive home
  • Sunday
    • Drive down to Barbican, then walk to Tobacco Dock  (or maybe get the train, depending on other stuff going on)
    • Eat More
    • Back to Barbican / Euston
    • Home, and Die Quietly.

And that is how my weekends suddenly get silly. (We’ll also mention that September already has every weekend booked with stuff to do)

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