Last week seemed to be purely populated by incompetents and clowns, sadly. It meant I was dealing with cretins and “customer services” on about four fronts, which is… less than ideal.
My idiot bank has done an ‘update’ which means that payments done through the banking app aren’t going through. It works via the website, or via phone banking, but not through the app – neither the iOS or Android versions. So I called them to explain, using the version numbers for the apps – and the in-app versions don’t even match up with the release versions. Genius. The people I spoke to didn’t seem capable of even understanding the problem, and then when they did, told me there was a new version of the app that I needed to download. Except… that version hasn’t actually been released and made available on the app-stores yet. Genius². So there’s a complaint in about that, where I was promised a callback within 48 hours. Seven days ago. Genius³
Following on from that, my shitbracket accountants continue to be the epitome of incompetence – failing to communicate on anything; breaking promises left, right and centre; failing to provide stuff within deadlines; needing to be nagged every inch of the way; the usual. It’s a good job I’m not paying for the service at the moment (I’ve had an issue about their communications “skills” for the last 18 months, and their Operations Director promised I wouldn’t pay until that was sorted. As they’re ongoing, and with no signs of improving, I’m still getting the service for free) although I’ve no idea what they’ll do instead as an apology when they get round to it.
Having made that complaint, including copying it to Directors, not one of them even bothered to acknowledge it. Which continues to confirm that they’re crap at communication. Oh, and then they tried cancelling my account, then reinstated it, and fucked that up too. Massively impressed, as I’m sure can be imagined.
On that one, I was promised a callback from the Operations Director (again) by the end of Monday. Still waiting.
There were a couple of others too, although to a much lesser degree. I’ve no idea where it’ll all end up (except with me getting apologies and some form of compensation) but it’s all good fun in the meantime.
Of course, it would be nice if these people just did the jobs they’re meant to, and did them without cocking it up, but there we go, that’s life.