Return As Found
Posted: Wed 25 October, 2017 Filed under: Car Repairs, Customer Services, Cynicism, Driving, Getting Organised, Milton Keynes, Thoughts Leave a comment »Earlier this month, I wrote a bit about some of the electrical issues that’ve been niggling on my current car, and something about the hassles I’ve had with the garage along the way.
Today was (hopefully) the final stage of that – the car had a new battery last week, which has helped, but there was still an issue with the starter motor. The garage spent a fair amount of time arguing with Kia (or at least saying they were arguing with Kia) but in the end I got it as a free replacement – so I’m quite happy on that score.
So today was the day for getting that fitted, and I’m vaguely optimistic that this will be the job done. Time will tell, of course, but it’s got some good runs and conditions over the next few weeks, which should help me find out whether we’re finally sorted.
However, both of the most recent visits have obviously required a complete disconnection of the battery (obviously, in the case of the replacement battery!) which has resulted in the car computer being totally reset. I don’t mind that, in general – I try to be realistic about these things. But at the same time, I would have thought that a basic level of customer service would be to at least set the clock and calendar back to the correct settings.
I’m obviously wrong though, and utterly unreasonable. 🙂
All told, the entire thing has left me less than happy with Kia as a whole – even taking into account that replacement starter motor. A lot of this could (indeed, should) have been sorted on the first return visit, and shouldn’t have taken another three visits and a bundle of arguments. My experience as a customer has been woeful, and has currently put me off having another car from Kia, as that would mean keeping on using the same garages.
Anyway, even with that replacement starter, next time the car needs anything doing to it, I’m going to try the other local Kia dealership – it’s the same distance from me, but in the opposite direction – and see if they’re any better. It’ll be interesting to see if they can do better than the current ones…
Recharging and Vindication
Posted: Mon 9 October, 2017 Filed under: Car Repairs, Customer Services, Cynicism, Domestic, Driving, Getting Organised, Milton Keynes, Single Life, Technology Leave a comment »A couple of weeks back now, I took my car to the local Kia dealership (as it’s a Kia) for its MoT. It had been serviced there a couple of weeks prior, and at that point the dealership hadn’t impressed me for a couple of reasons I won’t go into for now.
It passed the MoT just fine – needed two bulbs replacing, and that was it. But that evening, once I was home, the car wouldn’t start – the battery was completely flat. The only thing different to its usual treatment was the MoT, and the recovery guy who came out to sort things agreed it was likely they’d done something to flatten the bloody thing.
I spoke to the dealership the next day, and they denied all possibility that the problem was down to them. Couldn’t happen, sir. You left here fine (forgetting that it was running when I got in, I hadn’t had to start it) so it can’t be us. Just one of those things. If you really want to check, we’ve got a super-expensive tool for testing batteries properly, you can come in and we’ll do the check.
Which I did. Went in, and this super-tool said “Battery 100% OK”. Fair enough, it might be one of those things, I suppose. They were quite patronising about it all, and again insisted it couldn’t be anything to do with them. The only other way to find anything (“sir”) would be to drop it in for a couple of days, let it wait around and we’ll see if it drains, or what might be wrong.
However, the problems went on. It’s never completely flattened on me again, but I’ve been more aware of the delays on starting, and I’ve given it some bigger runs just to ensure the battery is as topped as possible.
So last week, knowing I’d got a hire car for a day-trip to Leeds (of which more in another post) I also booked it in to the dealership again for today, so they could have it a couple of days and find out what the problem is. It led to a bundle of fucking about, but it all came together in the end.
Lo and behold, this evening I got a call. Apparently, the battery *is* fucked, despite what their super-tool said a week ago. So they’re replacing it, and will then see tomorrow how everything goes, and hopefully I’ll collect it on Wednesday.
It’s fair to say, we’re going to have words when I do collect it. This has been a shitload of hassle, and it’s taken me a bundle of time away from work in order to keep on getting things sorted. My sense of humour has, as they say, somewhat failed about the whole thing. It’ll be interesting to see what happens – but I do feel somewhat vindicated about the whole thing.
What the dealership doesn’t seem to realise is that the servicing department is as much of a sales tool as the showroom is. I’ve got a Kia, and so far I’ve been quite pleased with it. I would have considered getting another one – and it would likely have been from that dealership. But if they can’t sort me out with a cheaper car and be competent, why the *fuck* would I stick with the same company once the current issues are sorted, let alone buy a new (to me) Kia?
Fancy Footwork
Posted: Fri 6 October, 2017 Filed under: 2016/17, 2017 Inspirations, 2017/18, Domestic, Five Year Plan (now Ten), Getting Organised, Health, London, Single Life Leave a comment »[Caution : Contains a post about semi-manky feet.]
Following on from my foot woes two weeks ago, yesterday I went to a podiatrist to find out what the hell had gone wrong, and what could be done to fix it.
Happily, while the damage is unpleasant (you know that when even a podiatrist says “Oooh, that looks nasty” – fuck being someone who has to look at feet fot a living. *boak*) it’s not long-term or massively serious.
Indeed, what it looks like is that basically the whole ball of both feet was covered by a layer of corns and calluses. That was, in general, fine. However, when I damaged them at the end of August, the blisters disrupted a lot of them. And the healing process added a layer of hard (but effectively brittle) skin over the corns and callouses. So the walking in the marathon attempt split that brittle skin completely, reopened the mostly-healed underlying wounds, and generally made things a whole lot of Not Fun.
So yesterday she spent time taking off the layers of corn and callus, which has left them a bit sore and raw, but also feeling a lot better.
I’ve also got a treatment plan for improving my feet and hopefully not getting a recurrence of the same problem. But if they do recur, I’ve also got the plan in place for going back, getting them sorted again, and establishing a timeline for how long it takes to happen.
All told, I feel pretty positive about it all. There are a couple of other smaller foot issues that I’ll be working on sorting out at the same time, but the primary problem appears to have been sorted.
It’s also been a far more optimistic resolution than I’d been expecting – I’d had visions of needing two or three months worth of treatments, but thankfully that now doesn’t seem to be the case.
I’m still going to try and take more care of my feet, and carry on finding out more about what I need to do for next September’s re-attempt at that Marathon distance…
Expensive
Posted: Wed 4 October, 2017 Filed under: Bankruptcy, Domestic, Finances, Getting Organised, Rebuilding, Thoughts Leave a comment »For a number of reasons, the last month has been idiotically expensive. Some of it has been voluntary, some of it has been necessary. All of it has added up.
In the last month or so, it’s included…
- Four new tyres for the car (Necessary, as all four were getting close to their wear limits)
- MOT for the car (Necessary!) – thankfully, it only needed two new bulbs, so the MOT itself wasn’t all that expensive
- Car Insurance – (Necessary, but also Voluntary – I paid the entire lot at once, rather than monthly, which saved about £60)
- Tickets to see a band called The The in London next year (Entirely voluntary, of course)
- Tickets to see Macbeth at the RSC in Stratford-on-Avon next year (Also entirely voluntary)
- Tickets to see Titus Andronicus at the Barbican in London early next year (Voluntary)
- New walking boots (Necessary, considering the damage I sustained from the broken old ones)
And that doesn’t include all the usual stuff.
So yeah, fairly expensive. It’s all still within my budgets and limits, and the majority will be paid off this month – but all the same, it’ll be nice if I can have a quieter October and November, with less outgoings!
Marathonic
Posted: Mon 25 September, 2017 Filed under: 2016/17, 2017/18, Do More, Domestic, Five Year Plan (now Ten), Getting Organised, Health, London, Travel, Walking, Weigh Less Leave a comment »[Apologies to anyone who’s already read a similar post on Facebook!]
So – Saturday night was the night of the Shine Walking Marathon. As I’ve said before, I knew it was likely that I might run (well, walk) into problems this time, because of other stuff that’s happened over the last six weeks or so, both with new boots (and resultant blisters) and the initial damage from the walk on National Burger Day.
So I wasn’t fully optimistic about the day, but also I wasn’t going to duck out without at least trying. I still wanted to complete it if I possibly could, but I was also prepared to back out if it got too much.
And as it turned out, that’s what happened. Annoyingly, it was the damage from that first walk, which didn’t take long to reblister, swell with blood, and then burst/split. Indeed, it happened within the first three miles. After that, I still did another three, but it was hurting enough that I decided to stop before it became even more serious.
I’m still really disappointed in myself for having bailed – although everyone else I know has effectively told me to not be so bloody stupid – and narked that Life threw so many obstacles and hindrances at me in the last six weeks.
Of course, I’ve now signed up for next year’s one, so I’ll be working on sorting myself out and repairing all the damage over the next three months, and getting properly prepared for it.
Farce about Ace
Posted: Wed 20 September, 2017 Filed under: 2016/17, Charitable, Do More, Domestic, Five Year Plan (now Ten), Getting Organised, Health, London, Thoughts, Walking Leave a comment »In my standard way, I’m doing some things in the wrong order over the next few weeks.
As I’ve said before, on Saturday night I’ll be doing the Shine London Night Walk, which will be interesting, to say the least. I really don’t know at the moment what to expect, and it’s preying on my mind a bit (actually more than a bit, but there we go, not long now) as to how well I’ll actually do.
Once that’s done, and whatever recovery process is under way, I’m also going to be taking myself to a chiropodist/podiatrist, and getting the problem areas of my feet sorted out. And that’s what’s backwards.
Of course, If I’d had any sense (or done any real preparation or organisation) I’d have been doing the “sorting out of feet” well before it was time to walk 26-and-a-bit miles on them. But I left it too late – and in fairness, it’s only in the last month that I’ve been experiencing any real pains or problems with my feet. But fixing the issues now would result in greater problems by the weekend, so there we go, backwards organisation it is.
In fairness, this way will probably kind of be in the same vein as the whole [x] Anonymous thing, of having hit rock bottom and the only way being up. If I present my feet to the chiropodist/podiatrist in the expected post-Marathon semi-knackered state, that should be the worst they can be. Which will mean that only good things can result in the treatment.
Well, that’s the ‘plan’, anyway. Only time will tell how it handles first contacts with reality…