Utilities Part Two – Anglian Water
Posted: Fri 20 September, 2013 Filed under: Anglian Water, Charm School, Customer Services, Domestic, Finances, Getting Organised 2 Comments »Following on from yesterday’s post about nPower’s abysmal customer service, I’ve also been dealing with Anglian Water for far too long since moving in to the new place.
It’s not been anything quite as drastic as the farce with nPower – at least Anglian got my name right from day one. It’s just they’ve never managed to get my bills right.
Part of the problem is the metering setup. For some godforsaken reason, my house (and the others in my section) all have two meters: one for the main property, one for the separate outbuilding. This seems to cause them no end of confusion – my first meter reading, they managed to put the same reading in for both meters which overcharged me on one by some sixty units! Since then, despite no end of times telling them the outbuilding one only has a washing machine in it (and is thus epically low on usage) every damn bill or reading needs to be done twice, because they don’t believe the first one. (Personally I’m not keen on what this also says about their attitude to their own meter-reading people, but we’ll leave that for now)
Compounding this has been an ongoing issue with their ‘outreaders’ – little grey boxes that (supposedly) connect to the main meter, and mean the meters can be read without the person needing to access my property. Except that
- Some twat decided that they should both be situated within the courtyard bit between house and outbuilding. Yes, the bit with no access from the outside, without going through the damn house. #slow_handclap right there.
- At no point have the outboxes read the same as the actual meters.
I’ve had Anglian out twice to have the outreaders recalibrated to the meters now, so one would hope they were working. But no…
Back in July I had a meter-reading done. It was one of the days I wasn’t working, so that was fortuitous. And then I expected a bill – it normally comes in August. Nothing. So I called them this week to find out what was happening – the last thing I want on my record right now is a “late payment” flag, particularly for a utility company.
Only they hadn’t sent a bill. As usual, the outhouse’s meter reading had tripped all their flags, so they needed to check the reading. (Done by a person, don’t forget) I said I’d do a reading that evening, and then they could sort it out. I also said I’d do both the outreader and the meter itself.
Lo and behold, the outreaders are under-reading by about ten percent. The meter on the house says 98, the outreader says 88. The one on the outbuilding says 22, the meter says 25. Yep, they’re still buggered then. Don’t get me wrong, I don’t mind their readings under-reporting by 10% – except I also don’t want hassle at some future date when someone reads the meter instead of the outreader, and suddenly I’m getting hit (again) for 50 units more than I expected.
They’re now coming out on Saturday to fit two ‘smart meters’, replacing the existing meter and outreaders. Supposedly these ones upload straight to a website, so I can monitor the usage and see if there’s a problem. Considering the issues so far with them, you can be damn sure I’ll be keeping an eye on those reading for the rest of the year!
Utilities Part One – nPower
Posted: Thu 19 September, 2013 Filed under: 1BEM, Customer Services, Domestic, Finances, Getting Organised, nPower, Utilities 2 Comments »Since moving in to the new place, one of the banes of my life have been the utility companies for the property.
nPower in particular have been stunningly shit. It’s taken them eighteen months to get the name right on the account – the letting agency notified them of the change, and they did nothing. I’ve gone through the process no less than six times, sending ID and proof of tenancy, and it all disappeared into the black hole of “Fuck-All Happening” that seems to define nPower. Even their complaints team were so bad that they didn’t even call me within the expected timescale, despite repeated requests. The best one was emailing the proof documents the fifth time, putting on ‘read receipts’ etc., and getting one back saying “The message was deleted without being read“. That was when I started getting really pissed off.
Additionally, because of ‘moving to a new system’, they managed to not send me any bills – and not be able to send bills, because gawd knows, I asked! – for a year. I then got four bills in a day – all printed on the same day, all sent out, all for different amounts. And all with one week in which to pay.
It appears to have now been sorted. I totally lost the plot, and requested that they just send me a “we can’t be arsed to fix the problem” deadlock letter so that I could take it up with the Energy Ombudsman and get them properly screwed over. Suddenly I finally got through to nPower’s one efficient person, and everything was done within twenty minutes, with her not even being able to understand why it had taken so long. I think her phrase “Well I can see that someone put the documents in the system. They just didn’t bother to do anything else with them” pretty much sums up the entire painful process with nPower.
I’m going to wait for the next bill so I can see whether they’ve finally got things right or not. I’m remaining pessimistic for the moment, but who knows, maybe miracles do happen on occasion…
Furnishing
Posted: Wed 18 September, 2013 Filed under: Bankruptcy, Domestic, Finances, Getting Organised, Shopping Leave a comment »Over the weekend, I finally got round to buying myself a new bedframe. It’s been a long time without one – basically, the one I had from previous house was too big to get up the staircase in the new place. (And by new I mean ‘the one I moved into in May 2012’)
It’s been an absolute ball-ache to find a decent bed that’s short/low enough to get up the staircase, which is one of the most awkward I’ve ever lived with – narrow, enclosed, jutty-out bits in the ceiling, steep, and with a 180° bend that needs to be negotiated with larger items. In short, it’s a bastard. And shifting a mattress up there is an exercise in swearing and sheer physical labour.
Coupled to that, crappy finances meant that investing in a new bedframe was – well – not a priority. But with new job, and all that, I thought I’d get round to doing something about it at last.
Anyway, having done some research, Ikea now do a low bed, so on Friday I went to the nearest one, and ordered it for delivery. (A downside of now having Saab instead of Mondeo – a bedframe and/or mattress won’t easily fit into a saloon car!)
Come Sunday, it finally got delivered at about 5pm. No timescales or delivery warning, just blew a Sunday waiting for it to arrive. Bastards. But it’s all assembled (one bit being a pig, due to the necessary methods not being listed in the actual instructions – cheers for that, Ikea) so onwards and upwards in this great game of life.
Saloon vs Estate
Posted: Tue 17 September, 2013 Filed under: Change, Domestic, Driving, Getting Organised, Thoughts 2 Comments »Over the last couple of weeks, for one reason and another I’ve been lugging a lot of stuff around in the car. Shopping, tip runs, that kind of thing. It’s still be OK, but it’s made me conscious of how different it is to do this kind of stuff without an estate car.
With Mondeo, I simply dropped the back seats, and could chuck any amount of stuff in there – the loadspace was amazingly capacious. It gobsmacked people on a few occasions, the sheer amount (or size) of stuff it could handle with no problem whatsoever.
With Saab, it’s a different prospect. I can still get stuff in, but it’s far more of a hassle, and there’s a few things that simply become impossible – or at best a nightmare. What would have been a simple ‘chuck it in the back‘ becomes more about ‘how the hell am I going to do that?‘.
I’m not unhappy with Saab at all – it’s doing me very nicely in general – and this is by no means a deal-breaker. What it will do, though, is make me think more about what I want as and when Saab goes to that great garage in the sky.
And you know what? I think the next one may well be an estate again. I don’t need that loadspace often – but when I do, I really like being able to just have it there, ready for use.
2013 Phase 3 : One week in
Posted: Mon 16 September, 2013 Filed under: 2012/13, Domestic, Five Year Plan (now Ten), Food, Getting Old(er), Health, Weigh Less 6 Comments »So, as I wrote a week ago, I made some minor(ish) changes to lifestyle last Monday. Obviously it’s only a week in, but I thought I’d write a wee bit about what’s happened in that week. I’m trying to get back into routines and patterns on these things, so I know that a week is kind of short, but if I’ve done it for one, I can do it for more.
The changes were
- Cutting out bread completely
- Eating better while at work (i.e. no sandwiches, in particular)
- Walking/cycling more
And so far things have been OK, I’m pleased to say.
I’ve had no bread at all – although I’ve not cut out pasta or other wheaty products as such – and honestly I’ve felt no change, and seen no changes or results. I’m going to keep on with it for a while more though.
I’ve certainly eaten better at work, mainly through getting back to eating stuff I’ve made at home and taking that in, rather than paying for it on a daily basis. I do need to find a balance here still, because as a contractor, it’s better for tax purposes (don’t ask) to buy something each day.
Exercise has been the big one. I’ve been out on the bike five times, and covered fifteen miles, there being a rather nice little three-mile circuit from home that works well for me. My times have dropped noticeably already – I’m using the Strava app on the phone to track things – and we’ll see how it goes. My leg muscles in particular hurt like buggery on a couple of occasions, which isn’t surprising considering that the last time I was cycling properly was in 2005 when I worked at CrapCo. But I’ll get better, get fitter, get faster. That’s the plan, anyway.
More importantly though, I’m quite enjoying it at the moment. I’m hoping to get into the routine before the nights draw in and the weather gets worse, so that then I’ll have even fewer excuses for not going. I have missed a couple of days this week- one through vile weather, another through being busy doing other stuff – but I can live with a five-out-of-seven plan for the moment.
All told, it’s all looking fairly positive.
Changing Homes
Posted: Fri 13 September, 2013 Filed under: Domestic, People, Thoughts, Weirdness 2 Comments »No, it’s not me that’s changing homes, for once – I’m staying firmly put for a while longer, I think.
In this case, one of the houses along the road from me went up for sale nearly a year ago, sold in February of this year, and last weekend they were finally able to move out. (I don’t know the people, I’ve just seen how long they’ve stayed there after the ‘sold’ sign went up!) The front garden of the house was filled with plants, including a spectacular lilac, and was really quite decent. Not my thing, but decent all the same.
Anyway, within a week of moving in, the new owners have completely ripped out everything in the front garden. I don’t know what they’ve done with it all (one assumes the tip’s been busy) but I came home the other day and noticed the change straight away.
I understand the whole thing of buying something/somewhere to do your own thing to it, and all that Sarah Beeny crap. I get making it your own, making it more attractive, more sellable, blah blah. I just don’t necessarily get the reasoning of buying something, only to rip out one of its more appealing features. I just think it’s a bit of a shame really. (And yes, I know it’s nothing to do with me.)