Satisfaction
Posted: Wed 8 August, 2018 Filed under: Customer Services, Cynicism, Domestic, Getting Organised, Health, Thoughts, Weirdness 5 Comments »Yesterday, I had a (non-urgent, outpatients) appointment at my local hospital. All went well, and I’ll be returning occasionally over the next few months. Which is all as expected.
What was less expected was a text message today from the hospital, containing a “Patient Satisfaction” survey.
The first question? “Would you recommend this hospital to your friends and family?“, and a set of five options for the likelihood of doing such a thing.
Now, I don’t know about you, but I really don’t recommend that my friends or family visit a hospital. Certainly when none of them are even in that hospital’s catchment area.
What kind of cretin comes up with this shit? Even more relevantly, what kind of cretin approves this shit?
And if I’d been – for example – visiting the Oncology department (I wasn’t) for treatment, I wonder if I would have received the same survey?
The Thermal Properties of Coke
Posted: Fri 6 July, 2018 Filed under: Cynicism, D4D™, Domestic, Thoughts, Weirdness Leave a comment »In the UK, we’re in the middle of a heatwave. Other countries would absolutely laugh at how crap we are at dealing with heat (and in their eyes, it’s “only” 30° C, after all) but for the UK it’s more than enough. As with snow, we’re a nation of mid-range and changeable weather, so we’ve never had any need to invest in infrastructure to deal with more ‘extreme’ (and again, that’s in the context of our weather, not other places in the world!) temperatures. We generally don’t have air-conditioning in houses and offices by default, nor the stuff for dealing with snow, winds, rain or anything.
Anyway, for us, it’s hot. And every time it’s hot like this, I’m reminded that Cola (whether diet or full-fat) is a strange, strange beast.
Obviously Cola is best drunk cold – as cold as possible. But it’s crap at staying cold. Leave it for ten to fifteen minutes and it’ll be warm.
On the other end of the scale, leave it in a car to get hot, and it’ll stay hot for hours. The full-fat sugary one is the worst for it, but even the diet ones do this, so I don’t think it’s a facet of the sugar content.
There’s no real point to this – I just find it interesting that it’s a liquid/substance whose thermal properties are different according to whether it’s hot or cold.
Yes, I need to get out more.
Friendship Gap
Posted: Wed 31 January, 2018 Filed under: Cynicism, Domestic, Getting Old(er), Single Life, Thoughts, Weirdness Leave a comment »Something odd occurred to me the other day, and it’s been bouncing round my skull a bit since.
Basically, it’s pretty simple – I realised that I don’t have any real friends or connections still in my life from the time I was with Herself, or her successor. Nothing. It’s like there’s this eight year hiatus, from 2004 through to 2012.
Plenty from before 2004, plenty from after 2012. Just a complete blind-spot over those years. In some ways it’s like they simply never happened.
I find I feel like that with a lot of the stuff that went on – a lot happened, a lot changed, and by the end of it, there were very few positive memories at all.
Of course, hindsight has shown that period proved to have some massive mistakes in it – but at the same time, it looks now like I sort of knew that even while they were going on, even while they were good (or at least OK) I wasn’t leaving any anchors or connections to it all.
What annoys me most is that I don’t quite know why or how that happened.
Illumination
Posted: Mon 23 October, 2017 Filed under: Commuting, Domestic, Driving, Finances, I Don't Understand, People, Weirdness Leave a comment »On Friday morning, while it was still dark, I started the car to go to the client office – and one of the headlight bulbs blew.
Bollocks.
I’m not a fan of driving with one bulb out, but in this case it was going to have to happen, so off I went, a bit more carefully than usual, as a bigger swathe of the road than usual was in darkness.
On the way home though, I dropped in to one of the local(ish) Halfords, and got a new bulb sorted and fitted. Yeah, in theory I could fit it myself – but seeing the struggle the lad had with getting to it (the space was extremely tight/narrow) I’d have had issues, so it makes sense to get them to do it. (Also, when he opened the packaging for the first bulb and dropped the bulb through the engine block, he just went to get a replacement – that wouldn’t have happened if it’d been me doing it!)
From start to finish, it took less than half an hour – even with the difficulties the lad had. And all for less than £20.
I really don’t get why so many people seem to have problems with getting bulbs replaced. Some people I see in the village have had the same bulb out for weeks, if not months. I understand that sometimes you just get used to the problem existing, rather than fixing it – but at the same time, working headlights are a pretty basic requirement, I’d have said.
And besides, if it’s only £20 all-in to fix it, really, I don’t get the point of not bothering. but maybe I’m missing something. Wouldn’t be the first time, after all.
Technical Dipshittery
Posted: Fri 20 October, 2017 Filed under: Business, Customer Services, Domestic, Geeky, Stupidity, Technology, Weirdness Leave a comment »Yesterday, I got a text message from O2, telling me that they were going to be closing their TuGo app (an app that allows phone calls to be made/received through my wifi connection, when the mobile phone signal is bobbins) at the end of November. It gave some options for enabling better alternatives, including their ‘4G & WiFi Calling’ through a range of phones, so it will no longer need a separate app.
That’s all well and good – and TuGo has always been a bag of shite anyway. So I started to go through the process, as ‘detailed’ by O2 of how to get it all set up on my phone.
Except that once I’d enabled it on my phone (or tried to) it told me I needed to do it via the O2 website, to activate it on my account. Bit of a pain in the arse, but OK, let’s get it done.
Oh.
The page detailed in the message doesn’t actually contain the information necessary. I can see a link explaining how great the 4G and Wifi Calling is, but nothing to activate it.
So, I start up a LiveChat with one of their Tech Gurus, who tell me that it’s still showing I’ve got Tu connected to my account, and that needs to be removed before I can do anything. No worries though, they’ll sort it out. Give it about half an hour, reboot the phone, it’ll be done.
Except it wasn’t.
So I got back in touch with O2, this time by phone instead of LiveChat. Oh dear, oh dear.
I (eventually) got through to another of their Tech Gurus, who again says that Tu is still connected to my account, and that I have to uninstall the TuGo app on my phone in order to get rid of the connection. No idea why the previous tech person said they could do it, that’s not possible, it can only be done from your phone, sir.
So I uninstall the app, in the usual way. Oh no, sir, you haven’t uninstalled it. You’ll need to go back to the app store, reinstall the app so you can uninstall it. (Eh? What?) Yes, you’ll need to reinstall the app – you didn’t uninstall it, “you just deleted the little picture on your phone”. That’s a direct quote. From a Tech “Guru”. Who doesn’t appear to even know the word “icon”.
So. Let’s see how this goes. Phone call goes to speakerphone, so I can go through the process while the “Guru” is still on the call, and telling me what I need to do. I reinstall the app – and in order to get in to it, I have to rebuild the connection and association with my number – because uninstalling the app has got rid of all that information . Which is exactly as it should be.
I rebuild the connection, then go into the app’s Settings and Delete the Account. The Guru says “Oh there we go, I can see you’ve now uninstalled the app”. No, I haven’t, I’ve deleted the account. The app is still installed, I can see it. “No, it’s uninstalled”
All the way through the call, that “Guru” couldn’t tell the difference between “Delete the Account/Connection” and “Uninstall the App”.
It’s resulted in two further interactions with layers of O2 management, telling them the problems, fixing the issues, and generally getting it more sorted.
And all the way through this, all it would have taken was for that “My Device” webpage saying “You’ve still got an active connection to TuGo – you need to remove that before we can progress. Here’s how.” That would’ve fixed everything, and I wouldn’t have needed to speak to O2 at all, let alone a total of four times.
Sometimes I just despair of people, and companies.
Repeatedly Breaking – an Update
Posted: Mon 16 October, 2017 Filed under: Domestic, Food, Health, Single Life, Thoughts, Weirdness Leave a comment »Following on from Friday’s post about the pain I was getting in my ankle and leg, it all sorted itself out over the weekend.
From the speed of the recovery – going from walking with serious pain and limping at 9am to being able to walk fine, with just residual soreness by 2pm – I suspect that it was some kind of reaction to something I’d eaten, rather than a ‘proper’ muscle or tendon strain.
I’ve had gout attacks before – although I haven’t written about them here (or at least, not using the word ‘gout’!) – affecting the big toe on my left foot. They’re usually related to a food reaction, that I’ve either eaten or drunk something to levels that aggravate things. Some of those things are ‘standard’ – too much beef and ham, for example – and some are downright weird – such as swapping my usual Diet Coke for something like Sprite Zero. That’s what triggered my first attack, back while I was still in Norfolk.
Last week’s one, though, was different. Similar levels of pain – but on a slightly greater scale, as it was my ankle joint rather than a toe, and thus there was a lot more that hurt. I don’t honestly know whether it was gout but in an ankle, or whether it was something gout-esque. Regardless, it bloody hurt. It felt more like it was muscle/ligament-based than joint-based, but I simply don’t know enough.
I’m pretty sure of what triggered it this time, so I might research it a bit more, and try things out a bit. But doing so would, by definition, result in more pain, so that’s currently not striking me as a great idea. Frankly, I’ve had enough of hurting for the moment, so I’m firstly hoping for just a few weeks where I don’t get any more shit to deal with.
It won’t happen, but hey, a boy can dream.
A Week Off Kilter
Posted: Thu 14 September, 2017 Filed under: Domestic, Weirdness Leave a comment »For some reason, all of this week I’ve had the wrong days in my head.
I didn’t write anything here yesterday, because in my head it was Thursday, so I didn’t need to.
This morning I was waiting online to buy some tickets that go on sale at 9am on Friday, and was getting annoyed that they weren’t yet available. Which is, of course, because today’s Thursday. (And I’m an idiot)
I don’t know what’s knocked things out of alignment. I haven’t had any nights of particular bad (or even particularly good) sleep that might explain it. I’ve not done anything particularly differenly to usual, but my week is a day ahead of itself. It’s all very odd.