PIDU – Ill-prepared
Posted: Mon 10 July, 2017 Filed under: Domestic, Getting Organised, I Don't Understand, London, People, Thoughts, Travel, Weirdness Leave a comment »As I’ve said before, I tend to be ridiculously early for things, primarily so I know it’s all sorted well in advance.
However, I find it utterly amazing how many people appear to be so chronically ill-prepared for just about anything and everything in their lives.
My primary office is near(ish) to the local test centre for the theory part of the UK driving test. By “nearish” I mean “it’s walking distance, in a straight line, but over a significant road, so maybe five minutes walk”. On a regular basis I get stopped outside my office, and asked where the test centre is, by people obviously already running late, and get this “Oh shit” look when I tell them it’s still five minutes away. These tests are renownedly run punctually, and they don’t have much tolerance for lateness – but from memory, it makes all that very clear on the paperwork that tells you where the test is to be taken.
So because they haven’t checked where they’re supposed to be, they’re now running the risk of not even being allowed to take the test – and you don’t get a refund on it for being late and/or disorganised. I’ve never seen it as all that difficult to do, to be in the right place at the right time, but it’s obviously an issue for some people.
Similarly, a couple of weeks back I was with friends in London, and their son was meeting other friends of his so they could go to a concert/festival thing in Hyde Park. We’d got other plans once he was in the venue, but they were somewhat dependent on the friends actually having IQ points of their own. They’re similarly pathologically early to me, which helps – but the son’s friends…. weren’t.
Despite the concert tickets telling them where they needed to be, which entrance to use and so on, they decided to turn up to the wrong Underground station, at the wrong time, and at the wrong entrance. There’d been no preparation, no thought, not even an understanding of how best to get around, yet still left it all to the last minute, as if expecting some fairy godmother to wave a wand and everything would be All Right.
And it kind-of was. They got there, and we got to where we were going, but a couple of minutes late. (Anyone else, it would’ve been late by twenty minutes or more, but we can all shift our arses when necessary) So it did work out OK, but only because we knew more about where they were than they did, and walked the extra to find the fucking idiots.
All told, it’s just an attitude I don’t understand. I know I’m at the opposite end of the scale, but still, it never seems that difficult to me, to be prepared, to know what you’re doing, and get wherever on time. But obviously it’s more of a challenge for others…
Fixing Things
Posted: Wed 5 July, 2017 Filed under: Bankruptcy, BT, Business, Customer Services, Cynicism, Domestic, Five Year Plan (now Ten), Getting Organised, Rebuilding, Thoughts, Travel Leave a comment »So far, this year has involved a number of customer service clusterfucks, some of which I’ve mentioned on here, and it looks like a number of those issues are now on the way to being sorted, thankfully.
That list includes
- The Cat boots – successfully returned to manufacturer, and a replacement pair are (apparently) on the way
- The Credit Card company – seems to be sorted, with outstanding issues rectified.
- My Accountants – this has been something that’s been ongoing for a year or more, where they’re just ridiculously slack and uncommunicative. If it weren’t for the fact that they’ve been free (for the last 18 months!) then I’d have moved on well before now.
The free stuff is a story of its own, but basically when I complained to director level at the end of 2015, they told me I wouldn’t be charged until they’d fixed the issues. Eighteen months later, the issues are still there, although having had some productive conversations with the Operations Director, I think they’re turning the corner at last! - BT – Hopefully, that’ll be sorted today. The engineer is due between 8am and 1pm, and fingers crossed things will be sorted.
There’s a couple of other things coming up that so far seem positive, but I’m waiting for them to come through properly before I write about them.
All told though, yeah, it’s all feeling a bit more fixed and positive.
Capital Issues
Posted: Fri 30 June, 2017 Filed under: Bankruptcy, Customer Services, Domestic, Finances, Getting Organised, Rebuilding, Thoughts 1 Comment »A couple of months ago, I got a letter from one of my credit cards (well, from the company behind one of my credit cards, to be pedantic/accurate) telling me they wanted to upgrade my credit limit, and if I wanted to accept, drop them a line.
I was OK with that, so I confirmed the upgrade, and it got applied to my account two and a half months ago. (That’s relevant in a minute)
This weekend, I got a text message confirming that my upgrade was being processed. Then on Monday I got a letter, also confirming the same thing.
Now, one of the main things you’re always told by card companies is to get in touch with them if you start getting unexpected letters from them, and particularly when it’s either replacement cards, or stuff about credit limits. Additionally, with my own credit history I’m more aware of these things.
I gave the card company a call yesterday, and it did not go well.
First of all, the person I spoke to seemed to think she was working in a different department, and her first question was “What are you going to offer us?” (I’m assuming she’s usually in debt recovery or something, or dealing with people who are going to say they’re in the shit)
I explained that I had concerns about my credit limit, because…
“Your credit limit is £[x]. Anything else?”
“Yes, I’ve got concerns about the security of my account. As you’ve shown no interest in even listening, let along caring, I’d now like to speak to your manager, please.”
*Huge sigh* “I’ll just look at your account activity”
“No, I’m not happy with you doing that. I’d like to speak to your manager, please. And the sigh is not helping things.”
*Pause, and then another huge sigh* “I’ll see what I can do, but I need to check your ID and activity”
“No, I’m not happy with you doing that. I’d like to speak to your manager, now, please”
“I’ll see whether I can find someone”
I did eventually get to speak to a manager, who sorted out that there *had* been a problem in the card company’s processes, but there was no evidence that the account was compromised. I also left a complaint about the first person, because their attitude sucked so hugely.
I don’t expect anything else to come of it, but it’s all reported and dealt with, and I’m happy with how things stand, so at least it’s had a fairly positive outcome.
Footwear Fails
Posted: Wed 28 June, 2017 Filed under: Customer Services, Domestic, Finances, Getting Organised, Thoughts Leave a comment »For the last twenty-odd years now, I’ve been a pretty loyal wearer of Cat Boots. I’ve always found them to be comfortable – although the quality has gone down significantly over the years, but the price has always remained the same, so I understand why/how that’s happened – and to have a decent build quality that generally lasts me well in comparison to other boots.
However, back in March I bought two pairs from the online shop for Cat boots. All went well – and thankfully I paid by credit card – and I started wearing one of the pairs. All well and good.
However, last week, I started getting blisters on one foot while wearing the boots. That’s less than three month’s wear, and that’s totally not acceptable. I know I can be tough on boots – I walk a lot, as has been mentioned before – but they haven’t even been worn every day of that time. So I’m working on the fact that they’re not fit for sale.
I’ve been back in touch with Cat Boots, and returning the boots to Cat this week. We’ll see what they have to say about them.
Mind you, if Cat don’t come back to me satisfactorily, I’ve also still got Section 75 to fall back on – and I’ve already checked with the card company, and got all the documentation and photos I need – so I can go that route instead. Either way, it’ll work out fine from my perspective. Probably less so from Cat’s perspective, but well, we’ll see.
Punctuality
Posted: Mon 26 June, 2017 Filed under: Domestic, Getting Organised, Introspective, People, Personality, Thoughts Leave a comment »One thing I hate (I know, one of the many) is being late for stuff – so I’m pretty much always on time.
Actually, that’s a lie. I’m always early – sometimes by stupid degrees. I don’t mind being early, I’m happy with waiting once I know I’m where I’m supposed to be, and I’ve always got a book or my phone with me, so I can be doing stuff once I’m there.
Even with the conference I was at a couple of weeks ago, I was daftly early. I came into London, and then walked down from Euston to Westminster, and still had an hour-ish to kill before we were let in. But both days were pleasant days, so I didn’t mind the walk, nor sitting outside and reading. Yes sure, I could’ve left an hour later and still been on time, but in my experience, then there’d have been delays, things would’ve gone tits-up, and I’d have been stressed about it.
If I’m early, I don’t get stressed – it’s more just about being where I’m expected to be, and from there, *shrug*.
I don’t expect anyone else to do it – although I have previously been in situations where we ended up being competitively early (if two people are pathologically early for stuff, and one knows the other gets there first each time, they want to be there before, and it all just escalates until it gets silly) and while I appreciate it if the people I’m meeting are on time, it doesn’t bother me if they’re not.
My earliness doesn’t force itself on others, and really I don’t mind even if those people are late (within reason – being chronically late all the time will annoy me, for example) – it’s more about “Well, I’m where I need to be” and that’s it.
There was going to be a point to this – but I’ve forgotten it. Hey Ho.
Slow Roads
Posted: Wed 21 June, 2017 Filed under: Business, Domestic, Driving, Getting Organised, M1, People, Thoughts, Travel Leave a comment »Every so often I have a day where I just want it to be over – not in any kind of self-harm way, just when a lot of things have turned to shit, and all I want is to go home.
Unsurprisingly, today has been one of those days.
It started OK – it was cooler last night, so I actually got some sleep. I’d got a meeting down near Reading, so once I was awake at 6am, I left to get down there while avoiding the worst of the rush-hour traffic, and aiming to be down in Reading before it even really started. That mission was kind-of successful, in that I was down there by 8.30 – but still, it took two and a half hours to do a journey that I can do on a weekend in an hour, or just over.
The meeting itself went OK, and I’ve got a bundle of work to do, which will make life entertaining.
Afterwards, fortunately I checked routes home on my phone, and found that the M1 had been completely closed due to a fatal accident. It’s an area I know pretty well, so I knew I’d got a bundle of cross-country routes I could take, and that’s what I did.
However, it seemed like every single part of that route, I was preceded by slow-moving drivers who had nowhere to go, or no desire to get there. The entire way back was spent going at 30 or 40mph on roads where the limit was 60, and all on what turned out to be the hottest June day in more than forty years – warm to the point where even the car’s air-conditioning wasn’t really managing anything. (I may need to look at re-gassing it, but we’ll see)
All told, the journey home took two and a half hours – most of which was just due to being so much slower than I would’ve been on quiet/non-busy roads.
So, by the end of it, I was just wanting to be home, for it all to be over and done with.
It’s going to be the first day in several months where I haven’t achieved my steps-per-day walking target – I could still have done it, but frankly, with the temperature and everything else, I just couldn’t be arsed. In fairness, I’m already well up on the week’s target anyway, so a day off is perfectly doable (and I’m doing a bigger walk at the weekend too) but still, it’s also the first time in ages where I’ve had a day with such levels of failure to be arsed.
On Being A Cretin
Posted: Wed 7 June, 2017 Filed under: 1BEM, Customer Services, Do More, Domestic, Finances, Five Year Plan (now Ten), Getting Organised, Health, Milton Keynes, People, Stupidity, Weigh Less Leave a comment »With life taking several turns over the last year, I’d given up a bit on going to the gym. OK, I’d given up on it a lot. So I’d put my membership on hiatus, paying a small maintenance fee rather than the full monthly amount. (Because while I’m definitely an idiot, as will be shown shortly, I’m not a complete idiot) It meant I wouldn’t have to pay a re-joining fee etc., and could reactivate things really easily once I was back to being in the mood for it.
Last month, I decided I wanted to get back to going. Again, a number of reasons, but mainly just realising I wanted to do more, as well as some preparation for my idiot event in September – of which more later.
So I went to the PureGym website, logged in, and reactivated my membership. Oddly, I had to pay a joining fee again, but I thought I’d just not read the terms and conditions properly, and it’s not a huge amount, so there we go. The proper payment comes out of my bank about a week later, and all good. Job done, I’m going back to the gym from June 1st.
Come June 1st, I look at my bank account, and there’s that maintenance charge again. Weird. Maybe it’s connected to that billing cock-up where I paid a joining fee.
So I call PureGym, to try and find what’s going on. They tell me that the Direct Debit reference I’ve given them isn’t connecting to any of their records, so they’ll need more information from the bank, to know where that DD started, where it’s going etc. Annoying, but indicative that a significant cock-up has occurred.
I ring the bank, and speak to someone there. Let’s cancel that under the DD guarantee, here’s the details, it’s a Direct Debit for The Gym… And a light goes on in my head. I’m a cretin.
For whatever reason, I’ve got “PureGym” in my head as the one I’m going to. (And it’s one I was a member of, in two different locations) Only that’s not the one I’m using. I’m using “The Gym”, and that’s where the maintenance payment’s come from. So I’ve re-joined a gym I don’t want, and not restarted the membership of the gym I do want. For fuck’s sake.
The lady at the bank (having laughed) reinstated the DD for the Gym, and re-paid the money to them that’d gone out that day. Then I went back to PureGym, explained that I’m a complete idiot, what had happened, and asked if it was possible to get my money and joining fee back from them. No problem if not, we’d class it as an idiot tax, but if possible it’d be great.
And they did. It’s not a standard thing, but I’d not used the gym, it was still on the first full day of “membership”, and – I suspect most importantly – I’d admitted it was entirely my fault, and that I’m a moron. (It also made them laugh, which is fine)
All told, I got lucky in many ways. I’m lucky that (in general) my bank are pretty good on this stuff. I’m lucky that both gyms in question are month-to-month ones rather than contracts. I’m lucky that the people in both cases were nice, and obviously far more used to people shouting and swearing, and making out it’s all Their fault.
I’ve not lost anything (except some self-respect) and it’s all worked out. But man alive, do I feel like an absolute cretin.