Privacy Breach
Posted: Wed 2 September, 2015 Filed under: 1BEM, Agency Idiocy, Business, Corbett, Customer Services, Geeky, Laziness, Marketing, People, Stupidity, Thoughts Leave a comment »Yet again, today there’s a story about another place revealing a confidential list of customers in emails – and as usual, in what’s known as a Corbett round here (courtesy of a certain Irish marketing person) it’s looking like the leaker sent the email using CC instead of BCC.
In this case, the information is even more sensitive than usual, as it’s people who’ve used a particular STI clinic in London, and may have also revealed their HIV status. Oh, bloody whoops.
It amazes me how often this seems to happen – and how easy it should be to fix.
The first answer is, obviously, train people.
But after that, it’s about defending against laziness and stupidity. But even that’s pretty easy.
All it really needs is a block on recipients in CC. If you’re sending an email and it’s got more than (say) 10 addresses in the CC field, it simply asks if you’re sure you want to send it with those people in CC rather than BCC. That’s an email-client thing – but is easy to do.
It can’t be that difficult – my own email clients all already ask if I want to send an email with no attachments if the message contains keywords like ‘attached’ or ‘CV’, after all.
A similar thing could be done on the mail-server as well – put in a rule that if there’s more than [defined limit] of addresses in the CC, it doesn’t send without an authorisation, an acknowledgement that this is OK.
There will still be the odd blithering fucktrumpet who manages to send out a whole mailing-list in CC (or even To) – but at least make it harder for them to do so.
Surely that’s not asking too much?
Shoe Issues
Posted: Mon 24 August, 2015 Filed under: 1BEM, Charm School, Customer Services, Domestic, Getting Old(er), Health, Milton Keynes, Stupidity Leave a comment »Since doing the 10km walk for Marie Curie, my feet have been having some issues, which have been no fun.
In the preparation for the walk, my feet had gained some hard skin areas, which – like a twat – I’d picked apart. To stop them from hurting or getting worse on the walk, I put on a couple of blister plasters – whose glue melted off during the walk, and actually caused the blisters I ended up with. Oops.
The blisters cleared up and healed quickly, but left some weaker spots of skin, which have then been a bit of an issue.
Basically, the Cat boots I’ve had this year haven’t been anywhere near as good as usual, and the lining had dissolved in places – again, causing blisters in the bits that rubbed, and those weaker spots of skin. Because I’d bought them from Schuh, I was able to take them back to the store, and they’ve exchanged them for a new pair without question – which is pretty stunning customer service, in my opinion. However, because they’d died, I had worn an older pair for the day – and that exacerbated the problem tenfold.
Because I’m an idiot – so I’d walked a lot in those old, old boots, with their worse wear. I didn’t think anything of it ’til the end of the day, when I got home – at which point I had blood-filled blisters on blisters. Pretty skanky, and very sore. As a result, yesterday I spent the day doing amazingly little, and just giving my feet some recovery time. Which seems to have been a fairly good plan, all things considered. I didn’t even do half my normal walking for the day – which I feel bad about, but at least it was for a vaguely good reason.
All this has been within a couple of weeks – it’ll all heal, but it’s been a painful time because of my own stupidity (and some ropy build quality along the way).
So really this post is just a reminder to future me to not be such a fucking idiot, and to take more damn care of my own feet.
And that’s it.
Changing Meters
Posted: Wed 12 August, 2015 Filed under: Customer Services, Domestic, Getting Organised, nPower, Single Life, Utilities Leave a comment »Over the last couple of months, I’ve been – again – having issues with nPower and their circus-clown cohorts, Lowri Beck. I’ve written about this before, where they had said they hadn’t been in my house for four years, despite being supposed to be checking things at least once a year. (And having supplied meter readings to nPower – so fuck knows how they managed that without having been in the house!)
Anyway, when they did come round back at the start of July, it turned out the electricity meter was fucked faulty, and so needed replacing. Fortuitous timing, as it’d been OK two weeks previously, when I took a reading from the damn thing.
The problem – as usual, with Lowri Beck – is that their meter replacement teams don’t work weekends. And nPower won’t do anything to compensate their customers for having to take time off to replace a meter (or anything else), even when it’s at nPower’s behest. All of which left us at a bit of a standoff.
Eventually, having progressed through the layers of nPower’s customer services section, I finally got to speak to someone who had the power/rank to be able to book in a job for a Saturday. It was still a bit random, as more urgent jobs would take precedence over a lowly meter reading – but it got done. And only one cancellation before the person came out to do the job.
Because Lowri Beck couldn’t organise a piss-up in a brewery, the fitter had actually come from… London. All the way up to Milton Keynes – so was only able to do one other job on the same day. It does make you wonder just how Lowri Beck stay in business, when they’re that disorganised and cretinous.
Anyway, an hour later, I’ve got a new – well, new to me – meter, and we can hopefully start seeing something approaching account normality.
Mind you, they did still manage to mis-enter the supplied readings from the new meter, and would’ve over-charged me quite significantly if I hadn’t been keeping an eye on the account…
Clowns, the lot of ’em.
Back on the Road
Posted: Sun 12 July, 2015 Filed under: Car Repairs, Customer Services, Domestic, Finances, Getting Organised, Milton Keynes Leave a comment »Following on from last week’s fun, I can confirm that the Saab is back on the road and (so far) sounding and running OK.
It’s done a couple of decent(ish) runs, although for the moment it hasn’t had my semi-traditional post-serious-work run down to Devon and back. (Yet)
It’s not been cheap, but I’m happy with the decisions and work. Of course, that might change if the damned thing goes ker-fut again tomorrow, but for now I’m happy with how it’s all gone.
Ker-Fut 2 – Getting to the Garage
Posted: Mon 6 July, 2015 Filed under: 1BEM, Car Repairs, Customer Services, Domestic, Driving, Getting Organised, Insurance, Milton Keynes, People Leave a comment »F0llowing on from Friday’s car issues, it’s been a semi-eventful weekend.
When I got home on Friday, my first job was sorting out a hire car for the coming week (possibly two) as I’m all over the place. That got sorted relatively easily – one place was closed, and I’d have had to call their Glasgow office to try and find out what was available (a ridiculous state of affairs, and frankly, fuck that) and the second one, while closed, enabled me to book a car to be collected the following morning, in a dead easy process.
And then it was a small case of hunting for the necessary identity documents. Driving licence (and the new necessary code from DVLA for the online driving record – needed since the paper part of the licence is now outdated) was OK, as was passport – but finding documents to prove address were somewhat more difficult, as I now do all my bills online, so rarely get anything “official” through the post. (As an aside, I wonder how that will change things over the next couple of years, as more and more paper-based stuff is removed/reduced/made into a cost) I did find the necessary bits in the end, but it’s getting to be more hassle than it should be.
Collecting the car (a new Vauxhall Insignia, which is not at all bad, as Vauxhall’s go) was an absolute doddle. The place is quite new, but was really a case of walk in, do the paperwork, check the car, bugger off. All told it was less than 30 minutes – fairly impressive. Because I’d used the same company before (when the Mondeo died on me) I had a lot less ID-checking to do – which seemed odd, as that was two-and-a-half years ago, and lots could’ve changed since then – but it was a nicely painless experience all round.
I’ve plonked about with it a fair bit over the weekend, and yeah, not bad at all.
I’ve also been looking at replacement vehicles – I suspect the Saab has blown up significantly, and will be more to repair than it’s worth, so I’m sounding out alternatives – and there’s a couple I’m going to check out this week, once I know more about the state of the Saab.
And then we come to getting the Saab to the garage. I’d thought a lot about this, and decided that the best plan would be to drive it (slowly, and along backroads) to the garage on Sunday, avoiding all the heavy traffic and any potential issues. If it died, well, I’ve got recovery as part of my car insurance. I left it ’til later in the Sunday, rather than trying to do it while people were still going shopping and so on. I did have my doubts about the plan – but figured it was infinitely better than trying to do it on Monday evening, let alone Tuesday morning!
Anyway, set off lateish on Sunday afternoon (about 5.30) and it was all fairly successful. I got most of the way fine, but then it did die out properly, so I had to do the recovery thing. In fairness, even that ended up going really smoothly – the recovery vehicle turned up within half an hour, and took me to drop the car off at the garage. (I was actually really lucky, because one thing I hadn’t taken into consideration was the fact it was the Grand Prix at Silverstone, so traffic and breakdowns were greatly increased later on!)
Then it was just a case of dropping off the keys, and getting a cab home – all told, I was home by 8pm, which wasn’t bad, when everything was taken into consideration.